1 Brookside, Derby

Booking Deposit

• No deposit required

Pay In Instalment

• Rent can be paid monthly.

Mode Of Payment

• Online through the student account portal.
• At the property reception desk.
• By telephone through the property team.
• By bank transfer.
• By credit or debit card over the phone for overseas payments.
• Note - International bank transfers may incur charges from the student's bank.

Guarantor Requirement

• A guarantor is required for most bookings.
• A UK-based guarantor is accepted.
• Company guarantors are accepted.
• Students require a UK guarantor whose annual income is at least 42 times the monthly rent. Alternatively, the guarantor must be a homeowner.
• Working professionals must earn at least 30 times the monthly rent annually or provide a guarantor.
• The guarantor must:
• Be resident in the UK for at least 1 year.
• Be over 21 years of age.
• Be a homeowner or in full-time employment.
• Provide photographic identification.
• Provide proof of a UK address dated within the last 3 months.
• Have an annual income equivalent to at least 42 times the monthly rent.

Additional Fees

• Dual occupancy is available only in 1-bed apartments at an additional charge of £50 per week.
• International bank transfer charges may apply.
• Charges may apply when deposit refunds are sent to a non-UK bank account.

Cooling Off Period

• A 7-calendar-day cooling-off period applies from the booking date.
• If any security deposit has been paid, it will be refunded in full if the booking is cancelled within this period.
• The refund timeline depends on tenancy deposit scheme processing.
• Note:
• A 2-week cancellation period applies from signing.
• From August, this changes to a 7-day cancellation period.

No Place No Pay

• Prospective first-year undergraduate and first-year postgraduate students may be released from the tenancy agreement if their university or higher education institution withdraws their offer because they did not achieve the required entry grades.
• Prospective first-year undergraduate students may also be released from the agreement if they attend a different university through UCAS Adjustment after exceeding their expected grades.
• Students must provide written evidence within 3 calendar days of results being published and no later than 28 August, whichever is sooner.
• Required documents include:
• Written rejection letter from the university/college or UCAS.
• Screenshot of UCAS status confirming required grades were not achieved.
• Proof of acceptance at a new university through UCAS Adjustment, where applicable.
• The agreement will be cancelled without penalty.
• If any deposit has been paid, it will be refunded in full.
• Refunds will be processed within 30 days after verification of the required documents.
• If the required information is not provided within 3 calendar days, students must provide 4 weeks’ notice and remain liable for rent during the notice period.
• For second-year and subsequent-year students whose university place is withdrawn or who do not achieve the required grades:

Early termination by students

• Students may terminate their tenancy after moving into the accommodation by serving two months’ written notice.
• The notice must align with a rent period and expire on the last day of a rent period.
• Notices should be submitted in writing, ideally by email.
• The notice must include:
• Full name.
• Property address.
• Intended departure date.
• As contracts are rolling, the minimum stay is two months.

Other cancellation policies

• Booking offer lapses if deposit and checks not completed within:
• 5 calendar days during normal booking periods.
• 1 calendar day during peak results/clearing (August–September).
• If a room cannot be offered following an application, applicants are normally informed within 2 working days and no payment is due.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.

Smoking

• Smoking is not permitted inside the building. Smoking is allowed only outside in designated areas, where permitted by property rules and local regulations.

Guest policy

• Guests may stay with you where permitted by the property. Always notify the property 1 to 2 weeks in advance to complete the required formalities.

Minimum age

• You must be 18 years or older on your move-in date to stay at this property. Please ensure you meet the age requirement before booking. In case you do not meet the minimum age requirement, inform the team while enquiring with us, and we can suggest you accordingly.

Student eligibility

• This accommodation is exclusively available to students. Non-students are not eligible to stay at the property.