5784 Elsom Avenue, Burnaby

Booking Deposit

• A damage deposit equal to half of the monthly rent is required.
• Before move-in, the damage deposit is returned in full when cancellation is made 30 or more days before move-in.
• After move-in, the damage deposit is returned subject to inspection.
• For move-outs with 30 or more days' notice, the deposit refund is initiated within 10 business days of the move-out inspection.
• The deposit is refunded to the original payment method or another method specified on the check-out form.

Pay In Instalment

• Rent is paid monthly.

Mode Of Payment

• Payments may be made by credit card, debit card, or bank transfer.

Additional Fees

• Placement fee: CAD 250 (one-time, non-refundable).
• Utility fee: CAD 50 per month.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

No Visa No Pay

• Visa or study-permit refusal is eligible for a full refund of the membership fee and damage deposit.
• The refusal letter from IRCC or the relevant embassy must be provided.
• Refunds are processed within 3 business days of receiving the refusal letter.

University Course Cancellation/Modification

• Program cancellation by the school or sponsor before arrival is eligible for a full refund of the membership fee and damage deposit.
• An email from the school is required.

Early termination by students

• After move-in, students must provide 30 days' written notice before the planned move-out date.
• With 30 or more days' notice, rent is payable through the move-out date.
• With less than 30 days' notice, rent is payable until the earlier of the end of the 30-day notice period or the date a replacement resident moves in.
• Fixed-term leases are subject to the terms of the signed agreement.
• The property will try to find a replacement quickly for fixed-term agreements.

Replacement Tenant Accepted

• For cancellations after move-in with less than 30 days' notice, the student's rent obligation ends when a replacement resident moves in, if earlier than the 30-day notice period.
• The property will try to find a replacement quickly for fixed-term agreements.

Extenuating Circumstances

• Visa or study-permit refusal, medical emergencies, bereavement, and program cancellation are eligible reasons for a full refund of the membership fee and damage deposit.
• Supporting documentation is required for visa refusal, medical emergencies, and program cancellation.
• No documentation beyond a written message is required for bereavement.
• Medical emergencies may affect the applicant or an immediate family member.
• If a situation is genuinely beyond the student's control but is not listed, the student may contact the property for consideration.

Other cancellation policies

• Bookings can be cancelled at any time before the scheduled move-in date by writing to the property.
• The membership fee is non-refundable except for the specified exceptions.
• If cancelled 30 or more days before move-in, the damage deposit is returned in full.
• If cancelled less than 30 days before move-in, the damage deposit is not returned unless the cancellation is due to a reason beyond the student's control, with documentation where required.
• If the student changes to another property room instead of cancelling, the deposit and membership can be transferred to the new room with no fees.
• If the property cannot provide the exact booked room and the offered replacements are unsuitable, the full amount paid, including the damage deposit, membership, and any add-ons, is refunded automatically.
• Cancellation requests can be submitted by email or through the house manager on WhatsApp.
• The request should include the student's full name, room name, and move-in date.
• A brief reason for cancellation should be provided.
• The property replies within 24 hours with the refund amount, refund method, and expected timing.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.