ARK Canary Wharf, London

Booking Deposit

• For stays of 3–12 months, a non-refundable down payment equivalent to 33% of one month's membership fee is required to secure the booking.

Security Deposit

• A refundable bond equivalent to five weeks' membership fees is required for stays of 3–12 months.
• The bond is used only to cover losses or expenses resulting from breaches of the membership terms.

Pay In Instalment

• After the initial payment, the remaining membership fees must be paid monthly in advance.

Mode Of Payment

• For stays of 1–89 nights, full payment is required in advance.
• For stays of 3–12 months, monthly payments must be made in advance via standing order or Direct Debit.
• The credit card used to make the booking must be presented at check-in together with a valid ID.
• Note: A temporary pre-authorisation hold of up to £50 may be placed on the credit card at check-in and released after check-out, subject to the bank's processing times.

Early termination by students

• Students may terminate their membership early only after completing at least 6 months of their membership.
• A termination fee equivalent to 2 months' membership fees must be paid.
• Administrative fees, if applicable, must also be paid.
• Students must provide at least 2 months' written notice by sending email
• The agreement ends on the later of:
• Two months after notice is given; or
• Payment of the termination fee and any applicable administrative fees.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.

Smoking

• Smoking is not permitted inside the building. Smoking is allowed only outside in designated areas, where permitted by property rules and local regulations.

Guest policy

• Guests may stay with you where permitted by the property. Always notify the property 1 to 2 weeks in advance to complete the required formalities.

Minimum age

• You must be 18 years or older on your move-in date to stay at this property. Please ensure you meet the age requirement before booking. In case you do not meet the minimum age requirement, inform the team while enquiring with us, and we can suggest you accordingly.

Student eligibility

• This accommodation is exclusively available to students. Non-students are not eligible to stay at the property.