Brooke Hall, London

Security Deposit

• The tenant has to pay £150 as a security deposit to book this property.
• Note: The security deposit will be refundable. If there is any damage to the room or communal area, the amount will be deducted from the security deposit.

Mode Of Payment

• Credit/debit card, bank transfer, and Flywire.
• Flywire payment options include Open Banking, Google Pay, Apple Pay, WeChat Pay, and others (Country/region-dependent).
• Note: The property does not accept cash.

Guarantor Requirement

• A UK guarantor is required if paying by instalments.
• A sponsor may be accepted instead of a guarantor, subject to approval.
• UK guarantor requirements:
• Resident in the UK for at least 1 year.
• Aged over 21.
• Homeowner or in full-time employment.
• Must provide photographic identification.
• Must provide UK address proof issued within the previous 3 months.
• Housing Hand is the only accepted third-party guarantor service.
• Note: The property does not accept other Guarantor Service Providers.

Additional Fees

• £50 administration fee for deferred payment arrangements.
• £50 variation of contract fee when released after a replacement tenant is found.
• £20 international bank charge deducted from deposit refunds paid to non-UK bank accounts.

Pay In Instalment

• If the student has a UK-based guarantor or housing hand,
• The student can pay in 3 installments.
• Full payment
• 3 installment
• 4 installment
• If the student does not have a UK-based guarantor
• The student must pay the rent in full
• Note: In case the student is paying in installments, then the property will ask for the initial payment 2 weeks before check-in
• If the student is paying in full, the property will ask you to pay before 1st August.
• Note: The instalment plan may vary as per the room and tenancy selection.

Cooling Off Period

• You may cancel your booking within 7 calendar days of accepting the room offer or paying the security deposit.
• The cancellation must be made before collecting the keys or moving into the property.
• The full security deposit will be refunded.
• The deposit refund is normally processed within 28 working days of cancellation.
• If the deposit has already been registered with the deposit protection scheme, the refund may take up to 60 days, depending on the scheme's processing timeline.

No Visa No Pay

• Applicable to international visa applicants only.
• If a visa application is refused before the tenancy starts, the tenancy may be cancelled without penalty.
• The student must submit:
• Official UK Visas & Immigration visa refusal notification.
• Cancellation request by email.
• The documents must be submitted within 3 calendar days of receiving the visa refusal.
• Academic year-specific deadlines:
• Documents must be received before 20th September for academic year bookings.
• The security deposit will be refunded if all conditions are met.
• If the required documents are not submitted before the applicable deadline and the tenancy has started:
• The student remains liable for rent until a suitable replacement tenant is found.
• If the tenancy has started and the student has not collected the keys:

No Place No Pay

• Applicable to prospective first-year undergraduate and first-year postgraduate students.
• Students may cancel if:
• Their university withdraws their place because they did not achieve the required grades.
• A prospective first-year undergraduate chooses a different university after exceeding expected grades.
• Required documents include:
• University rejection letter; or
• UCAS status screenshot confirming unsuccessful results; or
• UCAS Adjustment acceptance confirmation.
• Documents must be submitted within 3 calendar days of results being published and no later than 28th August, whichever is sooner.
• A cancellation request must be submitted by email.
• The booking will be cancelled without penalty and the full deposit refunded within 30 days, subject to verification.
• If the required documents are not submitted within 3 days:

University Course Cancellation/Modification

• Students may terminate the tenancy if:
• Their place at the university is withdrawn.
• Their student status is withdrawn or suspended.
• Supporting evidence from the university is required.
• A minimum of 4 weeks' notice must be provided where applicable.
• The tenancy may also be terminated if the student has been absent from their course for more than 60 days due to illness and has agreed with the university to suspend their studies.
• Medical evidence may be required.

Early termination by students

• Early termination is only permitted in limited circumstances.
• Outside the Cooling Off Period, the tenant remains liable for rent until:
• A suitable replacement tenant is found; or
• Any applicable legal notice period ends; or
• Another qualifying cancellation condition applies.
• Students who move out early cannot reclaim their deposit before the tenancy end date.
• The tenancy cannot generally be cancelled after moving in unless:
• Student status is suspended or withdrawn.
• Other approved exceptional circumstances apply.

Replacement Tenant Accepted

• The tenant is responsible for finding a suitable replacement tenant.
• The property is not obliged to find a replacement tenant.
• Any proposed replacement tenant must be approved by the landlord.
• The original tenant remains liable until:
• The replacement tenant has moved in; and
• The replacement tenant's 7-day Cooling Off Period has expired.
• If the replacement tenant cancels during their Cooling Off Period, the original tenant remains liable until another replacement tenant is found.
• The room must remain clean, suitable for reletting and available for viewings.
• Once a replacement tenant is accepted:
• The security deposit is refunded, less any applicable charges.
• A £50 variation of contract fee is deducted.
• No £50 variation fee applies where the tenancy ends after an applicable legal notice period.

Deferring Studies

• A tenancy may be terminated if studies are suspended due to illness for more than 60 days with university approval.
• Supporting university documentation and medical evidence (where applicable) are required.

Extenuating Circumstances

• Requests may be submitted to the Special Conditions Panel.
• Supporting evidence such as medical documentation or information from the educational institution must be provided.
• The Panel reviews each request individually.
• A decision is normally provided within 10 working days, although landlord approval may extend this timeframe.
• The Panel's decision is final.

Other cancellation policies

• If no room can be offered after an application, the applicant is normally notified within 2 working days and no payment is due.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.

Smoking

• Smoking is not permitted inside the building. Smoking is allowed only outside in designated areas, where permitted by property rules and local regulations.

Guest policy

• Guests may stay with you where permitted by the property. Always notify the property 1 to 2 weeks in advance to complete the required formalities.

Minimum age

• You must be 18 years or older on your move-in date to stay at this property. Please ensure you meet the age requirement before booking. In case you do not meet the minimum age requirement, inform the team while enquiring with us, and we can suggest you accordingly.

Student eligibility

• This accommodation is exclusively available to students. Non-students are not eligible to stay at the property.