Collegiate Madrid Chamartín, Madrid

Booking Deposit

• A €500 Booking Fee is required.
• The Booking Fee converts to a Security Deposit when the Residential Period begins and the student has moved in.

Pay In Instalment

• Full payment is available.
• For 10-month stays, payment in 3 instalments is available:
• 6 August 2026
• 5 January 2027
• 4 May 2027
• For 12-month and 11-month stays, payment in 3 instalments is available:
• 29 July 2026
• 4 January 2027
• 3 May 2027
• Payment in full is required for 5-month stays.

Mode Of Payment

• Payments must be made through the resident Portal.
• Debit card, credit card and bank transfer are accepted.
• Cash and cheques are not accepted.

Guarantor Requirement

• A Spain-based guarantor is required for instalment payments.

Security Deposit

• The Security Deposit is held against damage to the accommodation, furnishings or equipment, unpaid instalments and other charges incurred during the Agreement.
• Fair wear and tear is excluded from deductions.
• The remaining deposit balance is returned within 30 days after termination of the Agreement, less reasonable costs incurred for breaches of the Agreement.

Additional Fees

• Underground parking is available subject to availability and is charged separately from rent.
• Parking costs €120 per month for a car and €90 per month for a motorcycle.
• A replacement key costs €15.
• A room change, if available, incurs a €50 administrative fee.
• Additional cleaning and other services are charged separately.

Cooling Off Period

• A 14-day cooling-off period applies from the booking date, provided the Residential Period has not started.
• Cancellation within this period is eligible for a full refund of any amount paid.
• Cancellation must be requested in writing by email.

No Place No Pay

• A full refund of the Booking Fee is available if the student is unsuccessful in securing a place at a university or college in the city where the accommodation was booked.
• Proof of the university rejection is required.

Other cancellation policies

• The Accommodation Service Agreement must be signed electronically within 14 days of completing the online booking and paying the Booking Fee.
• Failure to sign the Agreement within 14 days may lead to cancellation of the booking.
• The Booking Fee/Deposit may be forfeited if the booking is cancelled after the cooling-off period or where the cooling-off period does not apply.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Early termination by students

• The student must comply with the entire contract period.
• Leaving before the end of the contract does not reduce the rent payable.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.