Discovery Heights, Plymouth

Booking Deposit

• An advance rent payment of £100 is required to allocate you a room.
• For properties in England, this will be deducted from the first instalment or payment which is due before the tenancy start date.

Pay In Instalment

• For 2025/26 Short-term
• Full payment
• For 2026/27
• 1 Instalment
• 4 Instalments

Mode Of Payment

• Debit card, credit card or bank transfer are all accepted.

Guarantor Requirement

• When required:
• If you want to pay your rent in instalments, both UK and International guarantors are accepted.
• Who can be a guarantor:
• Someone who is willing to sign a contract saying they'll pay your rent if you fail to do so.
• Your guarantor cannot be another student or the government.
• Alternative option:
• In circumstances where you do not have a guarantor, you can register with Housing Hand, who will act as a guarantor, subject to meeting their terms and conditions.

No Visa No Pay

• If you are unable to obtain a visa to study in the UK, you must provide the Property Management with your visa application rejection letter within 48 hours of receiving the decision.
• Provided the required documentation is submitted within the specified timeframe, you may cancel your booking.
• Any advance rent paid will be refunded in accordance with the Property Management's refund process.
• This cancellation option applies only to bookings with a start date that falls within 30 days of the visa application decision.

No Place No Pay

• If you fail to gain the required qualifications and are not accepted by your chosen university, you must provide the Property Management with your university rejection letter or proof that your examination results did not meet the university's entry requirements within 48 hours of receiving the outcome.
• Provided the required documentation is submitted within the specified timeframe, you may cancel your booking.
• Any Advance Rent paid will be refunded in accordance with the Property Management's refund process.

Early termination by students

• Once the Licence Agreement has been signed, it is legally binding and students remain responsible for paying rent for the full tenancy period.
• Requests to terminate the tenancy early are considered only in limited circumstances and are subject to the property's approval.
• Where applicable, the property may assist in securing a replacement tenant, but acceptance and release from the tenancy are not guaranteed.

Replacement Tenant Accepted

• The Property Management may, at its discretion, assist in finding a replacement tenant; however, it cannot guarantee that a suitable replacement will be found.
• The responsibility for securing a replacement tenant remains with the resident.
• If a replacement tenant is accepted, any eligible refund (after deducting the non-refundable amount) will be processed once the replacement tenant has signed the tenancy agreement, paid the required rent, and moved into the accommodation.
• If fewer than 12 weeks remain on the contract, the Property Management may be unable to accept a replacement tenant.

Extenuating Circumstances

• A resident may be permitted to terminate their tenancy early without financial penalty under certain circumstances, in accordance with the ANUK Code, where they have received a medical release from their university.
• Residents who believe they may be eligible for this type of release should contact the Property Management for further guidance.
• To qualify, the resident must provide valid documentation confirming their medical release from the university.

Other cancellation policies

• If you pay the Advance Rent but do not complete your booking and later decide to cancel, a cancellation charge will apply.
• The non-refundable amount retained will be the lower of the Advance Rent paid or an amount equivalent to one week's rent.
• Depending on the amount of Advance Rent paid, you may lose either the full Advance Rent or the equivalent of one week's rent.
• Any remaining balance, if applicable, will be refunded in accordance with the property's cancellation policy.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Cooling Off Period

• There is no cooling-off period.

Subletting

• The apartment cannot refund the rent before finding a tenant; send an email to the apartment as soon as possible to apply for subletting, fill in the form, and after finding a tenant, the subtenant needs to pay £150 management fee + cleaning fee, and then will receive a £250 deposit refund. the tenant needs to email the apartment, fill in the form, and go through the relevant procedures.

Smoking

• No smoking

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.

Guest policy

• Guests may stay with you where permitted by the property. Always notify the property 1 to 2 weeks in advance to complete the required formalities.

Minimum age

• You must be 18 years or older on your move-in date to stay at this property. Please ensure you meet the age requirement before booking. In case you do not meet the minimum age requirement, inform the team while enquiring with us, and we can suggest you accordingly.

Student eligibility

• This accommodation is exclusively available to students. Non-students are not eligible to stay at the property.