Fitz & Knox, Cardiff

Security Deposit

• A security deposit is not required if the tenant successfully satisfies the referencing requirements.
• If the tenant does not fully satisfy the referencing requirements, they can choose one of the following options:
• Option 1: Tenancy Damage Deposit
• Amount: Equivalent to five weeks' rent.
• Must be paid within 3 days of receiving the Flatfair invite.
• Paid via the Flatfair portal by the tenant directly.
• Held under the Tenancy Deposit Scheme (Custodial).
• Option 2: Flatfair No Deposit Check-In Fee
• One-time non-refundable fee equivalent to one week's rent + VAT.
• The tenant remains liable for:
• Damages.
• Missed rent payments.

Pay In Instalment

• Rent needs to be paid monthly, in advance.
• Students without a guarantor must pay rent in advance.

Mode Of Payment

• First rent instalment:
• Credit card
• Debit card
• Subsequent payments:
• Pay by Bank via Residents’ App/Portal
• Standing Order

Additional Fees

• Additional electricity usage:
• Charged if exceeding fair use allowance
• Payment due within 14 days of invoice
• Multiple account payment charge:
• May apply in joint tenancies if rent is paid from multiple accounts

Guarantor Requirement

• A guarantor is required unless the tenant pays the full rent upfront.
• A guarantor can be international or UK-based.
• The guarantor must be over 18 years old.
• The guarantor cannot live with the tenant unless they are the tenant's parent or guardian.
• The guarantor cannot live in another property managed by the management.
• The guarantor must provide:
• Photo ID, such as a valid passport.
• Proof of residence, such as a recent utility bill or bank statement dated within the previous three months.
• Failure to provide suitable documentation will result in the guarantor being declined.

Cooling Off Period

• The property does not offer any cooling off period, all contracts are legal and binding.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.

Smoking

• Smoking is not permitted inside the building. Smoking is allowed only outside in designated areas, where permitted by property rules and local regulations.

Guest policy

• Guests may stay with you where permitted by the property. Always notify the property 1 to 2 weeks in advance to complete the required formalities.

Minimum age

• You must be 18 years or older on your move-in date to stay at this property. Please ensure you meet the age requirement before booking. In case you do not meet the minimum age requirement, inform the team while enquiring with us, and we can suggest you accordingly.

Student eligibility

• This accommodation is exclusively available to students. Non-students are not eligible to stay at the property.