Freeman, Canterbury

Booking Deposit

• A holding deposit is required to reserve the property.
• The holding deposit amount is equivalent to one week's rent.
• The holding deposit is calculated as: Monthly rent × 12 ÷ 52.
• The holding deposit is deducted from the first rent payment, which is due before the tenancy starts.
• The holding deposit is refundable after 15 days if the landlord decides not to rent the property to the tenant.
• The holding deposit will be withheld if the tenant:
• Provides false or misleading information.
• Fails referencing.
• Withdraws the application.
• Fails to take reasonable steps to agree within 15 days.

Security Deposit

• A security deposit equivalent to 5 weeks' rent is required (where annual rent is less than £50,000).
• The security deposit is held and protected by Finns, the letting agent.
• The deposit covers:
• Damages.
• Cleaning charges.
• Rent arrears.
• Other charges that arise or are overdue on the tenant's account at the end of the tenancy.

Pay In Instalment

• Rent payments are accepted only every month.
• Students can no longer pay more than one month's rent upfront.
• The rent is payable monthly on or before the due date.

Mode Of Payment

• Online via the property portal or bank transfer

Guarantor Requirement

• A UK resident guarantor is required to rent the property.
• The guarantor must:
• Live in the UK.
• Have an annual income of approximately 3 times the annual rent.
• Have sufficient disposable income to cover the tenant.
• The guarantor must provide:
• Personal financial information through referencing.
• Name and contact details.
• Identification and financial suitability information.
• Guarantor agreement.
• If a student does not have a suitable guarantor, they can use Rent Guarantor, a third-party guarantor service available at a cost.
• The contract with the guarantor company must be arranged directly by the student.

Additional Fees

• A £50 fee applies for each requested tenancy amendment.
• If the work involved exceeds £50, reasonable additional costs may apply.
• Tenancy amendments may include:
• Change in occupier.
• Adding or removing a clause in the tenancy.
• Obtaining permission from the landlord.
• Late payment charges apply for rent payments more than 14 days overdue.
• Late payment charge is calculated at 3% above the Bank of England annual percentage rate for each day the payment remains outstanding.

Cooling Off Period

• The property does not offer any cooling-off periods; all contracts are legal and binding.

No Visa No Pay

• N/A, once a tenancy agreement is signed, it becomes legally binding.
• If the application is cancelled, the holding deposit is not returned.

No Place No Pay

• N/A, once a tenancy agreement is signed, it becomes legally binding.
• If the application is cancelled, the holding deposit is not returned.

Early termination by students

• Tenants can terminate their tenancy by providing a minimum of 2 months’ written notice to Westgate One.

Other cancellation policies

• If an application is cancelled, the holding deposit is not returned.
• The holding deposit will be non-refundable if any prospective tenant:
• Fails a Right to Rent check.
• Provides false or misleading information during the referencing process.
• Withdraws the application before the deadline for the agreement date.
• Fails to take all reasonable steps to enter into the Tenancy Agreement.
• Fails to notify the referencing team about any possible CCJs, IVAs, or bankruptcy that may be found during referencing.
• Students have a 7-day deadline to complete the application form and provide information for a Right to Rent check.
• Failure to complete the application within the deadline may result in the application being cancelled and the reservation fee being retained.
• The property will be removed from the market after receiving completed and signed forms and payment of the holding deposit.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.

Smoking

• Smoking is not permitted inside the building. Smoking is allowed only outside in designated areas, where permitted by property rules and local regulations.

Guest policy

• Guests may stay with you where permitted by the property. Always notify the property 1 to 2 weeks in advance to complete the required formalities.

Minimum age

• You must be 18 years or older on your move-in date to stay at this property. Please ensure you meet the age requirement before booking. In case you do not meet the minimum age requirement, inform the team while enquiring with us, and we can suggest you accordingly.

Student eligibility

• This accommodation is exclusively available to students. Non-students are not eligible to stay at the property.