General Concha 24, Bilbao

Security Deposit

• A security deposit equivalent to 1.5 months' rent is required.
• The security deposit can be paid up to 1 month before the contract start date.
• The security deposit is refunded at the end of the stay, provided the apartment is returned in good condition and without damage resulting from improper use.
• If the student leaves early and provides at least 1 month's notice, the security deposit will be refunded.
• If the student provides less than 1 month's notice, the security deposit will not be refunded.
• The security deposit is refunded by bank transfer after the departure date, subject to a damage inspection.

Pay In Instalment

• Rent needs to be paid monthly, in advance.

Mode Of Payment

• Credit card.
• Direct debit (available only for students with a European bank account).
• Bank transfer (for security deposit refund and as specified in the contract).

Guarantor Requirement

• A guarantor is not required.

Additional Fees

• A final cleaning fee of €95 is charged.
• The final cleaning fee is charged together with the first monthly rent payment.
• A €100 fee applies to transfer to another apartment.
• Water, gas, and electricity are included in the monthly rent up to €50 per month. Beyond this limit, additional charges will be applicable.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Cooling Off Period

• A reservation can be cancelled up to 1 month before the contract start date.
• If the reservation is cancelled up to 1 month before the contract start date, the membership fee is non-refundable.
• Cancellations made less than 1 month before the contract start date result in the loss of the total amount paid.

Early termination by students

• Students can leave before the contract end date by providing at least 1 month's notice of the new departure date.
• The security deposit will be refunded if at least 1 month's notice is provided.
• If less than 1 month's notice is provided, the security deposit will not be refunded.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.