Graystacks, Nottingham

Pay In Instalment

• The property offers the following instalment plan.
• 1 instalment
• 4 instalment
• 10 instalment
• Note: The instalment plan may vary depending on the tenancy and room selection.

Additional Fees

• Dual Occupancy: £25 per week, dual occupancy is available on a selection of studio rooms over 23sqm.
• Note: Both tenants must be full-time students.

Booking Deposit

• A £250 holding deposit is required.
• The booking is confirmed once the deposit payment has been completed.
• The deposit is protected through the MyDeposits tenancy deposit scheme.
• The deposit is not applied to the first rent instalment.
• The deposit is refundable at the end of the tenancy, subject to the property's deposit return conditions.

Mode Of Payment

• Bank transfer and online payment

Guarantor Requirement

• A UK-based guarantor is required where applicable.
• The guarantor must:
• Be at least 18 years old.
• Be financially stable.
• Agree to take responsibility for rent payments if the student is unable to pay.
• Provide proof of identity and income.
• Students without a UK-based guarantor may use Leap Guarantor.
• Students may also use Housing Hand as a guarantor service.
• Housing Hand is available to both UK and international students.
• Housing Hand charges additional fees.

Cooling Off Period

• A 14-day Cooling Off Period applies from the date of the Booking Confirmation email if:
• The tenancy has not started.
• The Tenancy Start Date is after the date the tenancy agreement is signed.
• Keys have not been collected.
• If the booking is made on or after 1 August for a tenancy starting in September, the Cooling Off Period is reduced to 3 days from signing the Tenancy Agreement.
• If the booking is made on or after 12 August, the Cooling Off Period is reduced to 24 hours from signing the Tenancy Agreement.
• Cancellation during the Cooling Off Period must be requested by email to the relevant Residence Team.
• A full refund of the deposit and any advance rent paid will be provided if the cancellation is made within the applicable Cooling Off Period.
• The tenancy agreement will be cancelled with no further liability.

No Visa No Pay

• Students whose visa application is refused may cancel their booking free of charge.
• The student must email the relevant Residence Team within 5 calendar days of the visa refusal.
• Official proof of visa refusal must be provided.
• The deposit will be refunded in full.

No Place No Pay

• Applies to students who do not achieve the required grades and therefore will not attend a university in the city where the accommodation was booked.
• The student must email the relevant Residence Team within 5 calendar days of confirmation of the university change.
• Official proof of the change in university place must be provided.
• The deposit will be refunded in full.

University Course Cancellation/Modification

• Students may request cancellation if their university course is cancelled.
• The student must submit official supporting evidence from the university, UCAS, or other relevant authority within 7 days.
• Cancellation is subject to approval.

Early termination by students

• After the Cooling Off Period, students remain liable for the full tenancy unless an approved cancellation applies.
• If an approved cancellation request is made after the tenancy has started, the student remains responsible for rent until the later of:
• The date they fully vacate the room.
• The date the keys are returned.
• The date all required supporting evidence is provided.
• Requests due to illness or other extenuating circumstances are reviewed individually.
• Students remain responsible for all accommodation fees until a decision is made.
• Cancellation is not permitted solely because:
• The student changes their mind.
• They book alternative accommodation.
• They take a placement year.
• Classes move online.

Replacement Tenant Accepted

• A replacement tenant is required if the student wishes to cancel for reasons that are not covered by an approved cancellation policy.
• It is the student's responsibility to find a replacement tenant.
• The property may assist by contacting students on waiting lists.
• The replacement tenant must:
• Be a full-time student.
• Have the legal right to live in the UK.
• Match the accommodation or flat preferences.
• Sign a tenancy agreement for the remaining tenancy period and payment schedule.
• Pay rent upfront before key collection where applicable.
• The original tenant will be released from the tenancy from the date the replacement tenant moves in.

Deferring Studies

• Students may request cancellation if they defer their university entry.
• Official supporting evidence must be submitted within 7 days.
• Cancellation is subject to approval.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.

Smoking

• Smoking is not permitted inside the building. Smoking is allowed only outside in designated areas, where permitted by property rules and local regulations.

Guest policy

• Guests may stay with you where permitted by the property. Always notify the property 1 to 2 weeks in advance to complete the required formalities.

Minimum age

• You must be 18 years or older on your move-in date to stay at this property. Please ensure you meet the age requirement before booking. In case you do not meet the minimum age requirement, inform the team while enquiring with us, and we can suggest you accordingly.

Student eligibility

• This accommodation is exclusively available to students. Non-students are not eligible to stay at the property.