Haus, Birmingham

Mode Of Payment

• Secure online payments available
• Bank transfer
• Parents and guarantors can:
• Make payments
• Set up payment plans (where available)

Booking Deposit

• You must pay £100 at the time of booking.
• This amount is considered an advance rent.
• Note:- The booking is only confirmed once the advanced rent has been paid on the booking

Pay In Instalment

• Payment options:
• 3 instalments, OR
• 4 instalments
• Eligibility:
• Domestic students with a UK-based guarantor, OR
• International students with a UK-based guarantor
• Alternative option:
• Full annual rent payment upfront
• Additional flexibility:
• Other payment options may be available in special circumstances (subject to discussion with the residence support team)

Guarantor Requirement

• UK-based guarantor is required if paying rent in instalments (monthly or termly)
• May not be required if rent is paid in full upfront
• Guarantor must:
• Be 18 years or older
• Accept joint financial responsibility for tenancy
• Be liable to pay rent if student fails to pay
• Guarantor is used:
• As a last resort if student cannot make payments
• Landlord rights:
• Can pursue guarantor for outstanding payments
• Third-party service available:
• Housing Hand (if student does not have a UK-based guarantor)

Cooling Off Period

• For 2026/27 AY:
• Cancellation allowed:
• Before 1st May 2026, OR
• Within 48 hours of signing tenancy agreement
• Condition:
• Tenancy must not have commenced OR keys not collected
• Cancellation method:
• Written notice via email to property manager
• Refund:
• Full refund of Advance Rent Payment + any rent paid
• For 2025/26 AY:
• Cancellation allowed within 14 days of signing tenancy agreement

No Place No Pay

• For 2026/27 AY:
• Applicable to prospective first-year undergraduate students only
• Cancellation allowed if student does not secure university place
• Request must be submitted before 22nd August 2026
• Required document:
• Rejection letter from University or UCAS
• Refund:
• Full refund of Advance Rent Payment + any rent paid
• Alternative option:
• May transfer to another residence if studying elsewhere
• For 2025/26 AY:
• Applicable to prospective first-year undergraduate students only

Early termination by students

• Allowed only upon request outside cooling-off period
• Student remains liable for rent until a suitable replacement tenant is found

Replacement Tenant Accepted

• Required if cancelling outside cooling-off period
• Student remains liable for rent until replacement tenant is found
• Replacement must be suitable (approval implied by property)

No Visa No Pay

• For 2026/27 AY & 2025/26 AY:
• Cancellation allowed if visa is rejected
• Request must be submitted within 3 days of visa rejection
• Required document:
• Visa rejection letter from embassy/visa office
• Cancellation method:
• Written notice via email to property manager
• Refund:
• Full refund of Advance Rent Payment + any rent paid
• If tenancy has commenced:
• Student remains liable for rent until required documents are received
• Alternative option:

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.