Iglu Brisbane City Student Accommodation, Brisbane

Booking Deposit

• One week’s rent payable at application as holding deposit.
• Treated as first rent payment once booking confirmed and student moves in.

Security Deposit

• Bond equal to 4 weeks’ rent required at time of signing contract.
• Lodged with relevant state’s Rental Tenancy Bond Authority.
• Returned after contract ends, less unpaid rent or damages.

Pay In Instalment

• Rent is paid fortnightly.
• Note: Student must ensure rent is always paid a minimum of two weeks in advance.

Mode Of Payment

• Accepted methods: Credit/debit card (Visa, Mastercard, Amex), Alipay, WeChat Pay, Google Pay, Apple Pay, Union Pay.
• Note: Credit/debit card payments subject to surcharges.

Guarantor Requirement

• No guarantor is required.

Additional Fees

• Credit/debit card surcharges (from 1 April 2025):
• Domestic cards (excluding AMEX): 1.4%
• Domestic AMEX: 1.5%
• International cards: 2.99%
• Note: Surcharge calculated at checkout and displayed before finalising booking.

No Visa No Pay

• Refund of holding deposit if Australian student visa application is unsuccessful.
• Cancellation requests must be accompanied by supporting documentation.
• Must be received 21 days prior to lease commencement date.
• If cancellation occurs within 21 days of contract start date or thereafter, Residential Agreement Cancellations Policy applies.

No Place No Pay

• Refund of holding deposit if student does not get a place in the intended university course.
• Cancellation request must be accompanied by supporting documentation.
• Must be received 21 days prior to lease commencement date.
• If cancellation occurs within 21 days of contract start date or thereafter, Residential Agreement Cancellations Policy applies.

Early termination by students

• Students can cancel, but:
• Must pay a 4-week termination payment if cancelling outside the eligible conditions.

Delayed Arrivals & travel restrictions

• International students affected by visa processing delays must contact the property 30 days prior to contract start date to discuss options.
• Options include:
• Commence paying lease while awaiting visa/university offer (room held).
• One-time deferral of contract start date until beginning of immediate following semester (same rate).
• Cancel with 4-week termination payment.

Deferring Studies

• One-time deferral of contract start date allowed until beginning of immediate following semester.
• Rate remains the same.
• If deferral is chosen and later cancelled, “No Visa, No Offer, No Pay” option is not available.
• Student required to pay 4-week termination payment.

Other cancellation policies

• If agreement not signed within 14 days:
• Property may cancel reservation.
• Full refund of one week’s refundable rent.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Smoking

• No smoking

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.

Pets

• No pets allowed

Guest policy

• Guests are not allowed to stay overnight unless approved in advance by Property Management in writing. Please note management will not approve minors (under 18-year old’s) as overnight guests. Please have your guests signed out by 10pm.

Quiet hours

• Residents are expected to keep noise to a minimum:
• After 10:00 PM on weekdays
• After 11:00 PM on weekends (Friday and Saturday)