Kensington House, Birmingham

Booking Deposit

• The tenant needs to pay £100 as an advance rent to book this property.
• Note: This amount is not considered to be a deposit.

Mode Of Payment

• Online payment

Pay In Instalment

• Rent may be paid:
• In one annual upfront payment, or
• In 3 instalments
• Instalment dates are aligned with student loan payment dates.
• International students without a UK-based guarantor must pay the full annual rent upfront.
• International students with a UK-based guarantor may pay in 3 instalments.

Guarantor Requirement

• A UK-based guarantor is required if paying by instalments.
• No guarantor is required if rent is paid annually.
• International students paying by instalments may use Housing Hand as a guarantor.
• A guarantor must:
• Be a UK resident
• Be in professional full-time employment
• Provide proof of ID
• Provide proof of address (such as a utility bill dated within the last 3 months)
• The guarantor has joint financial responsibility for the tenancy and is liable if the tenant fails to pay rent.

Security Deposit

• A refundable Security Deposit of £250 is required.
• For new customers, the £250 Security Deposit is due at the same time as the first rental payment.
• The Security Deposit is protected through the Deposit Protection Scheme (DPS).
• The Security Deposit is returned at the end of the tenancy, subject to deductions for breakages, damages, losses, or other applicable charges.
• Deposit refunds may take up to 30 days from the date the return is requested.

Cooling Off Period

• A 7-day free cancellation period applies from when the booking is fully completed.
• If the booking is made on or after 1st August for the academic year commencing in September, the cooling-off period is reduced to 48 hours from the date and time the tenancy agreement/licence is signed.
• Cancellation must be submitted in writing (email is accepted).
• If a deposit has been paid, it will be returned through the Deposit Protection Scheme (DPS).
• Deposit refunds may take up to 30 days from when the refund request is submitted.

No Visa No Pay

• Cancellation is permitted if the student’s UK study visa application is rejected.
• Supporting evidence must be provided to the property manager.

No Place No Pay

• Cancellation is permitted if the student is denied a university place and cannot study in their chosen city.
• Supporting evidence must be provided to the property manager.

Replacement Tenant Accepted

• The student is responsible for finding a replacement tenant.
• The property will assist where possible.
• Contract liability ends once the replacement tenant has completed their cooling-off period.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Subletting

• Please confirm by contacting the apartment directly or consulting.

Smoking

• No smoking

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.

Guest policy

• Guests may stay with you where permitted by the property. Always notify the property 1 to 2 weeks in advance to complete the required formalities.

Minimum age

• You must be 18 years or older on your move-in date to stay at this property. Please ensure you meet the age requirement before booking. In case you do not meet the minimum age requirement, inform the team while enquiring with us, and we can suggest you accordingly.

Student eligibility

• This accommodation is exclusively available to students. Non-students are not eligible to stay at the property.