London Holborn, London

Booking Deposit

• A holding fee is payable when entering into the reservation agreement.

Security Deposit

• A damage deposit may be payable.
• The deposit will be returned following the student's release from the Tenancy Agreement, subject to deductions for unpaid rent, costs relating to the condition of the room or flat upon departure, and any other breach of the Tenancy Agreement.
• If the student has already occupied the accommodation, deductions may include unpaid rent up to the approved cancellation date and costs relating to the condition of the room or flat upon departure.

Pay In Instalment

• Students may select one of the following payment plans during the booking process:
• 1 instalment – 2% discount.
• 2 instalments – 0% discount.
• 4 instalments – 2% premium.
• The first rent instalment must be received in cleared funds before the Tenancy Agreement takes effect and the student's right to occupy the room commences.
• If the first rent instalment is not paid on or before 31 July, the booking may be cancelled.
• Subsequent instalments will be automatically debited from the registered payment details on their respective due dates, unless the applicant has already paid the instalment.
• If a scheduled instalment payment fails, the payment will be automatically reattempted 7 days after the original due date.

Mode Of Payment

• Payments are primarily accepted through bank transfer, direct debit, and recurring payment.
• Stripe and TransferMate may also be used to process payment transactions.
• Payment card or payment account details used to pay the holding fee will be registered as the default automated payment method for subsequent instalments.
• Applicants may update their payment details after completing their booking but must maintain valid payment card or payment account details throughout the tenancy.
• Applicants must ensure their registered payment method is valid and has sufficient funds available for scheduled payments.
• Applicants are responsible for promptly updating their payment details if their card expires, is replaced, or their payment account details change.

Guarantor Requirement

• Guarantor details must be provided as part of the application.
• The Tenancy Agreement must be signed by the guarantor, if applicable, before it takes effect.

Additional Fees

• Applicants are responsible for any fees or charges imposed by their payment service provider, including bank transfer fees.
• A non-refundable administration fee of £50 applies to each room move or replacement tenant arrangement after the Tenancy Start Date.
• Students are responsible for cleaning their rooms in accordance with the Tenancy Agreement when changing accommodation.

Cooling Off Period

• A cooling-off period of 3 days applies from the date of the reservation agreement if a holding fee has been paid.
• If the reservation agreement is cancelled within the 3-day cooling-off period, the holding fee will be refunded in full to the original bank account.
• If the reservation agreement is cancelled after the 3-day cooling-off period, the holding fee will be retained.

No Visa No Pay

• Students may be eligible to cancel their Tenancy Agreement if their visa application is declined. This does not apply if the visa was granted and subsequently withdrawn.
• Sufficient supporting evidence, such as official written documentation from visa authorities or an embassy, must be provided.

No Place No Pay

• Students may be eligible to cancel their Tenancy Agreement if they fail to obtain the required grades to study at university at the start of the 2026/27 academic year and consequently lose their student status.
• Sufficient supporting evidence, such as official written documentation from UCAS, must be provided.

Early termination by students

• Students may request early termination of their Tenancy Agreement even if they do not meet the specified Cancellation Criteria. However, release is subject to approval.
• If the student is released after the commencement of the tenancy, they will remain liable for rent for 4 weeks from the date of written notification of release, unless a suitable replacement tenant is found and approved.
• If the student does not meet the Cancellation Criteria and no replacement tenant is found, they will remain liable for the full rent for the entire tenancy term unless release is approved.
• The early end of the academic year or early completion of examinations does not qualify as valid grounds for early termination.

Replacement Tenant Accepted

• Students who do not meet the Cancellation Criteria may find a suitable replacement tenant, subject to approval.
• The replacement tenant must:
• Be a student and meet the accommodation preferences attached to the room, such as a female-only flat.
• Have no rent arrears under any other tenancy agreements with the landlord or its affiliates.
• Not be an existing resident or have an existing 2026/27 room booking with the landlord or its affiliates.
• Sign a Tenancy Agreement for the entire remaining tenancy period and pay any required deposit.
• All outstanding accounts must be settled in full before a replacement tenant can be accepted.
• The original student will be released from rent liability from the start date of the replacement tenant's tenancy, provided the replacement tenant has signed the Tenancy Agreement and paid any required deposit on or before that date.
• Requests for replacement tenants received after 1 June within the Tenancy Period will not be accepted.

Extenuating Circumstances

• Students may be eligible to cancel their Tenancy Agreement if they meet the applicable cancellation criteria, which may include serious medical grounds or bereavement.
• Sufficient supporting evidence must be provided. This may include official written documentation supporting the reason for cancellation.

Other cancellation policies

• Where a student meets the specified Cancellation Criteria, the following conditions apply:
• If the cancellation request is submitted before the Tenancy Start Date and the student has not checked in, they will be released from their obligations from the Tenancy Start Date, provided sufficient evidence is submitted within 4 weeks of the cancellation request.
• If the cancellation request is submitted after the Tenancy Start Date, the student will remain liable for rent until 4 weeks after sufficient evidence has been provided. They will be released from the Tenancy Agreement from that date.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.