LST Ivy Halls, London

Security Deposit

• Security Deposit Amount: £250.
• The Deposit may initially be used to hold the room or freeze the accommodation price.
• If the student fails to complete the booking process on time, the Deposit may become non-refundable.
• Once the Confirmation of Enrolment Letter is issued, the Deposit is converted into a Security Deposit.
• Refund processed within 6–8 weeks after the property receives the completed Deposit Refund Form and required documentation.

Pay In Instalment

• Students may pay their accommodation fees in installments.
• A maximum of 6 instalments is available.
• The available installment plan depends on the length of the booking.
• Students should confirm the available instalment option with their sales agent.
• Failure to pay any instalment on time may result in:
• Immediate withdrawal of the instalment plan.
• The entire outstanding accommodation fee becomes immediately due and payable.

Mode Of Payment

• Payments can be made using:
• Debit Card.
• Credit Card.
• Bank Transfer.
• Note: Students are responsible for all bank charges associated with payments and refunds, including intermediary bank charges.

Guarantor Requirement

• A UK guarantor is not required to book accommodation.
• International students can secure their booking by paying the Security Deposit and the First Instalment.
• Students should confirm the applicable payment terms for their chosen residence with their team.
• If a guarantor is provided, they will be jointly and severally liable for the student's obligations under the licence agreement.

Additional Fees

• Room Change Fee: £100 (exclusive of VAT), plus any applicable room price difference.
• Late Check-out Charge: £50 per hour, unless a different amount is specified in the Booking Details or Residence Rules.
• Dual Occupancy Fee: Dual occupancy is available for an additional £50 per week. This fee covers the additional use of utilities, amenities, and services by the second occupant.

Replacement Tenant Accepted

• Students may request permission to find a replacement licensee if they wish to be released from their licence agreement.
• It is the student's responsibility to find a suitable replacement.
• A replacement tenant request will only be considered if at least 12 weeks remain on the licence agreement.
• The property has sole discretion to approve or reject the proposed replacement.
• A replacement may be rejected if they:
• Do not meet the property's eligibility requirements.
• Do not satisfy student status requirements.
• Do not pass the required administrative checks.
• Do not accept the applicable licence terms.
• Are unable to pay the remaining accommodation fees and applicable charges in advance.
• If the replacement is approved:
• The outgoing student must pay a £100 administration fee (or any other amount specified in the Booking Details).

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.