Lucia Foster Welch, Southampton

Booking Deposit

• Students are required to pay one week's rent shortly after completing their booking.
• This payment is allocated towards the total rent payable under the Licence Agreement.

Pay In Instalment

• Students may choose to pay:
• In full.
• By monthly instalments.
• By termly instalments (where applicable).
• Available payment plans include:
• Semester 1: Full payment or monthly instalments.
• Semester 2: Two termly instalments or monthly instalments.
• 42-week contracts: 4-instalment or 9-month payment plans.
• 51-week contracts: 4-instalment or 11-month payment plans.
• Students with a UK-based guarantor may pay in three instalments (September, January and April).
• Students without a UK-based guarantor are generally required to pay the full rent before moving in.

Mode Of Payment

• Payments can be made via:
• Online payment portal.
• Bank transfer.
• Students register and manage payments through the online portal.

Guarantor Requirement

• A UK-based guarantor is generally required to access instalment payment plans.
• The guarantor agrees to cover any unpaid rent if the student fails to make payments.
• A guarantor-free payment option is available.
• Under the guarantor-free option, the weekly rent is increased by a small percentage.
• Students without a UK-based guarantor are generally required to pay the rent in full before moving in.

Cooling Off Period

• A 48-hour cooling-off period applies from the time the Licence Agreement is signed.
• Students may cancel their booking within the 48-hour cooling-off period by emailing the relevant accommodation team.
• The first instalment (equivalent to approximately one week's rent) becomes due after the 48-hour cooling-off period ends.
• The cooling-off period does not apply if:
• The student is already residing in the accommodation.
• The contract start date falls within the 48-hour cooling-off period.
• The first instalment is paid within the 48-hour cooling-off period.

No Visa No Pay

• Students may cancel their booking up to 5 full days before the contract start date if they are unable to obtain a UK student visa.
• Written evidence of the visa refusal must be provided.
• A full refund will be issued where eligible.
• This policy does not apply if:
• The student did not complete all UKVI visa application requirements.
• The university was unable to issue a CAS due to incomplete application requirements.
• In all other circumstances, the student remains liable for the full licence period.

No Place No Pay

• Students may cancel their booking at any time before the contract start date if they do not secure a place at a university in the city where the accommodation is booked.
• Written evidence confirming the university's rejection is required.
• A full refund will be issued where eligible.
• The policy does not apply if:
• The university place is declined for reasons other than unmet academic requirements (e.g., misconduct, financial issues, withdrawal, or revocation).
• The student failed to complete the university application process on time.
• The licence period has already commenced.
• If the student intends to appeal the university's decision, they must notify the accommodation provider, who will confirm whether the policy continues to apply during the appeal.

Early termination by students

• Early termination may be permitted in exceptional circumstances by mutual agreement.
• Approval is at the management's discretion.
• Additional charges may apply.
• If a student breaches the Licence Agreement, the management may terminate the agreement.
• The student may remain liable for rent for the remainder of the licence period and any associated costs.

Replacement Tenant Accepted

• Students wishing to cancel after the contract start date must find a suitable replacement tenant.
• The replacement tenant must:
• Sign a Licence Agreement for the full remaining licence period.
• Pay all rent due.
• Move into the accommodation.
• The original tenant is released from the Licence Agreement only after all the above conditions are met.
• Any rent overpaid will be refunded after deducting a £75 administration fee.
• If no replacement tenant is found, the original tenant remains liable for the rent for the entire licence period.

Extenuating Circumstances

• Early termination may be considered in exceptional circumstances by mutual agreement and at the management's discretion.
• Additional fees may apply if approved.

Other cancellation policies

• Cancellation requests must be submitted by email to the relevant accommodation contact.
• Once the cooling-off period expires, the Licence Agreement becomes legally binding.
• Students remain liable for the full licence period unless they qualify for a cancellation policy or are released through an approved replacement tenant.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.

Smoking

• Smoking is not permitted inside the building. Smoking is allowed only outside in designated areas, where permitted by property rules and local regulations.

Guest policy

• Guests may stay with you where permitted by the property. Always notify the property 1 to 2 weeks in advance to complete the required formalities.

Minimum age

• You must be 18 years or older on your move-in date to stay at this property. Please ensure you meet the age requirement before booking. In case you do not meet the minimum age requirement, inform the team while enquiring with us, and we can suggest you accordingly.

Student eligibility

• This accommodation is exclusively available to students. Non-students are not eligible to stay at the property.