Mercury House, Bournemouth

Guarantor Requirement

• Required for paying rent in instalments.
• Without a UK guarantor:
• Full upfront payment is mandatory.
• Guarantor criteria:
• Must be UK resident for at least 1 year.
• Must be over 21 years old.
• Must be a homeowner or in full-time employment.
• Must provide valid photo ID.
• Must provide proof of UK address (dated within the last 3 months).
• Third-party guarantor service:
• Housing Hand is recommended if the tenant cannot provide a UK guarantor.
• Note: The property does not accept other Guarantor Service Providers.

Additional Fees

• Dual occupancy is available for most rooms that are 23sqm or larger.
• The total rent will be calculated as the standard room rate plus an additional £50 per week.
• Both applicants must apply separately and clearly state in their applications that they are requesting dual occupancy.

Security Deposit

• The tenant has to pay £49 as a security deposit to book this property.
• Note: The security deposit will be refundable. If there is any damage to the room or communal area, the amount will be deducted from the security deposit.

Mode Of Payment

• Credit/debit card, bank transfer, and Flywire.
• Flywire payment options include Open Banking, Google Pay, Apple Pay, WeChat Pay, and others (Country/region-dependent).
• Note: The property does not accept cash.

Pay In Instalment

• If the student has a UK-based guarantor or housing hand,
• The student can pay in 3 installments.
• Full payment
• 3 installment
• 4 installment
• If the student does not have a UK-based guarantor
• The student must pay the rent in full
• Note: In case the student is paying in installments, then the property will ask for the initial payment 3 weeks before check-in
• If the student is paying in full, the property will ask you to pay 6 weeks before the date your tenancy commences.
• Note: The instalment plan may vary as per the room and tenancy selection.

Cooling Off Period

• The Initial Cancellation Period is up to 7 calendar days after the date of the booking, accepting the offer, or paying the deposit
• Cancellation must be made by sending an email from the booking email account to the sales enquiries or property email address
• The student must not have already moved into the property
• The full security deposit will be refunded if cancelled within this period
• Refunds normally take up to 28 working days, but may take up to 60 days if the deposit has already been sent to the tenancy deposit protection scheme

No Visa No Pay

• Applies if a student fails to be granted a Visa or if the Visa is revoked
• Before the tenancy period has commenced:
• An email must be sent from the booking email account confirming the Visa failure and wishing to cancel
• The official notification of Visa failure from UK Visas & Immigration must be provided
• Documents must be received within 3 calendar days of receiving the notification
• Documents must be received before 1st September for academic year bookings
• The student will be released from the agreement and the deposit will be refunded if correct documentation is provided in the stated time period
• If the deadline is missed and the tenancy has started, the student is liable for rent from the tenancy start date and must give 4 weeks of notice
• After the tenancy period has commenced and keys have not been collected:
• The student is charged rent from the tenancy start date up to the date evidence of visa refusal is provided
• A 4-week notice period applies, during which the student remains liable for rent payments
• After the tenancy period has commenced and keys have been collected:

No Place No Pay

• For 1st year applicants and 1st year postgraduate students only
• Applies if the university withdraws the offer of a place because the student did not achieve the required entry grades
• Applies if a 1st year undergraduate student chooses to go to a different university because they exceeded their expected grades
• An email must be sent from the booking email account confirming the wish to cancel
• A written rejection letter from the university or UCAS, a screenshot of UCAS status confirming results were not achieved, or proof of acceptance of a new university via UCAS adjustment must be provided
• Documents must be received within 3 calendar days of the results being published
• Documents must be received no later than 28th August, whichever date is sooner
• The agreement will be cancelled without penalty and the deposit will be refunded in full within 30 days if the documentation is verified and accepted
• Failure to provide the information within 3 days means the student remains liable for rent for the whole contracted tenancy until an acceptable replacement tenant is found and the room is re-let
• For 2nd year and subsequent year students:
• Applies only if the place at university is withdrawn because the required grades to proceed into the next year were not achieved
• An email must be sent from the booking email account confirming the wish to cancel

Replacement Tenant Accepted

• The replacement tenant must be acceptable to the landlord
• The room must be able to be re-let
• Once the room is re-let, the student will be released from the agreement upon payment of a £50 variation of contract fee
• The £50 fee will be recovered by retaining part or all of the security deposit
• If a lower deposit amount was paid, that is the maximum amount that will be retained

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.

Smoking

• Smoking is not permitted inside the building. Smoking is allowed only outside in designated areas, where permitted by property rules and local regulations.

Guest policy

• Guests may stay with you where permitted by the property. Always notify the property 1 to 2 weeks in advance to complete the required formalities.

Minimum age

• You must be 18 years or older on your move-in date to stay at this property. Please ensure you meet the age requirement before booking. In case you do not meet the minimum age requirement, inform the team while enquiring with us, and we can suggest you accordingly.

Student eligibility

• This accommodation is exclusively available to students. Non-students are not eligible to stay at the property.