Neon Wood Frankfurter Tor, Berlin

Guarantor Requirement

• A guarantor is not required. A passport copy and certificate of enrollment are required.

Security Deposit

• Security deposit is 2.3× the monthly rent, regardless of stay duration.

Mode Of Payment

• Credit/debit card and bank transfer

Pay In Instalment

• Rent must be paid monthly in advance.
• Payment must be made no later than the 3rd working day of each month.

Additional Fees

• Membership Fee: €75 (non-refundable, one-time fee)
• Handling Fee:
• Frankfurt: €200
• Berlin: €235

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

No Visa No Pay

• A lease may be cancelled or terminated if the Resident does not receive a visa to stay in Germany.

Covid-19 Policy

• A lease may be cancelled or terminated if the Resident cannot arrive due to closed borders caused by special events such as a pandemic.
• A lease may be cancelled or terminated if the government of the Resident's home country instructs the Resident to travel home due to special events such as a pandemic.

Early termination by students

• The accommodation contract has a fixed duration, mostly 6 or 12 months, and generally cannot be cancelled.
• Individual requests to change or terminate the contract are reviewed individually.
• Major reasons may allow cancellation or termination of the lease.

Extenuating Circumstances

• A lease may be cancelled or terminated in the event of the death of a first-degree family member.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.