Norfolk Street, Sunderland

Security Deposit

• Amount:
• £150 (all bedrooms and en-suite rooms)
• £200 (studios, apartments, duplexes and private rooms)
• Protected under MyDeposits Custodial scheme

Pay In Instalment

• If you have a UK guarantor, then you are able to choose between 4 or 9 instalments.
• If you do not have a guarantor, then you will need to pay in full and prior to your arrival.
• Students receiving Student Finance England (SFE) can request their rent payment schedule to be aligned with their student finance payments by providing proof of SFE. This option is usually recommended for the 4-instalment plan.
• The instalment due dates are as follows:
• 9 Instalment Option:
• 1. August: 10% of total rent
• 2. September: 10% of total rent (or 20% if booked after 14 August)
• 3. October: 10% of total rent
• 4. November: 10% of total rent
• 5. December: 10% of total rent
• 6. January: 10% of total rent
• 7. February: 10% of total rent

Mode Of Payment

• Bank Transfer

Guarantor Requirement

• Required for paying in instalments
• Acceptable guarantors:
• UK residents in full-time employment
• UK residents who are self-employed or retired
• Students cannot act as guarantors

Additional Fees

• Dual occupancy is available in all studio types except Classic Studio and Compact Studio room types.
• An additional fee of £50 per week applies.
• Both prospective tenants must be full-time students.
• Dependants are not permitted.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

No Visa No Pay

• Applicable to first-year students whose visa is refused.
• Cancellation allowed if visa is refused
• Must provide evidence of visa refusal
• Must notify within 5 days of refusal

No Place No Pay

• Applicable to first-year students only.
• Condition: Did not achieve the required grades for university admission
• Must notify within 5 calendar days of results
• Required documents:
• UCAS/university rejection letter
• Acceptance letter from an alternative university (if applicable)
• Refunds processed within 10 working days

Replacement Tenant Accepted

• The tenant must arrange a replacement tenant
• Replacement must:
• Be a full-time student
• Be studying or intending to study at a Specified Educational Establishment
• Sign a tenancy agreement (TA)
• Provide all required documents
• The replacement tenant must take over the full tenancy before the existing contract can be cancelled.
• The original tenant remains liable for the tenancy and rent until the replacement tenant takes over the tenancy.
• Liability ends once the replacement tenant signs and moves in.
• Fees:
• £50 if the tenant finds a replacement
• £250 if property sources replacement

Cooling Off Period

• Cancellation is allowed within 7 days without penalty.
• The applicable cooling-off period ends once the tenancy has been countersigned by the property team.
• After the applicable cooling-off period, the student can no longer cancel free of charge.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.

Smoking

• Smoking is not permitted inside the building. Smoking is allowed only outside in designated areas, where permitted by property rules and local regulations.

Guest policy

• Guests may stay with you where permitted by the property. Always notify the property 1 to 2 weeks in advance to complete the required formalities.

Minimum age

• You must be 18 years or older on your move-in date to stay at this property. Please ensure you meet the age requirement before booking. In case you do not meet the minimum age requirement, inform the team while enquiring with us, and we can suggest you accordingly.

Student eligibility

• This accommodation is exclusively available to students. Non-students are not eligible to stay at the property.