Quebec House, Kingston-Upon-Thames

Booking Deposit

• For 2025/26 AY:
• A Holding Deposit of £150 is required upon application.
• The Holding Deposit is credited against the first rent instalment.
• For 2026/27 AY:
• No booking fee is required to book this property.

Pay In Instalment

• For 2025/26 AY:
• The first instalment is due on 1st August 2025.
• Subsequent instalments are due as listed in the Tenancy Agreement.
• Monthly instalments may be requested if the student receives accommodation funding via a monthly bursary.
• For 2026/27 AY:
• The first instalment is due on 1st August 2026.
• Subsequent instalments are due as listed in the Tenancy Agreement.
• Monthly instalments may be requested if the student receives accommodation funding via a monthly bursary.
• Note: Full upfront payment is required if no guarantor is provided.

Mode Of Payment

• Bank transfer and online payment

Guarantor Requirement

• For 2025/26 AY:
• A guarantor is required unless full rent is paid upfront.
• The guarantor must be over 18.
• The guarantor cannot live with the resident unless they are a parent or guardian.
• The guarantor cannot live in another provider-managed property.
• Photo ID is required.
• Proof of residence dated within the last 3 months is required.
• Failure to provide valid documentation will result in rejection.
• For 2026/27 AY:
• A guarantor is required unless the tenant pays the full rent upfront.
• A guarantor can be international or UK-based.
• The guarantor must be over 18 years old.

Cooling Off Period

• For 2025/26 AY:
• A 72-hour cooling-off period applies if the booking was made online or by phone and the accommodation has not been viewed in person.
• The cooling-off period reduces to 24 hours for bookings made from 1st August 2025.
• Cancellation is allowed only if the resident has not moved in.
• Cancellation must be requested by email to the Residents’ Team with the subject line: “Cooling Off Period Cancellation.”
• Refunds are processed within 10 working days.
• For 2026/27 AY:
• A 72-hour cooling-off period applies if the booking was made online or by phone and the accommodation has not been viewed in person.
• The cooling-off period reduces to 24 hours for bookings made from 1st August 2026.
• Cancellation is allowed only if the resident has not moved in.
• Cancellation must be requested by email to the Residents’ Team with the subject line: “Cooling Off Period Cancellation.”
• Refunds are processed within 10 working days.

No Visa No Pay

• For 2025/26 AY:
• Cancellation is permitted before the tenancy start date if the student is unable to obtain a visa to enter the UK.
• Supporting evidence must be submitted to the Residents’ Team within 72 hours of receiving the visa refusal.
• The Holding Deposit will be refunded.
• If evidence is submitted after the tenancy start date, rent remains payable until evidence is provided and release is confirmed.
• For 2026/27 AY:
• Cancellation is permitted before the tenancy start date if the student is unable to obtain a visa to enter the UK.
• Supporting evidence must be submitted to the Residents’ Team within 72 hours of receiving the visa refusal.
• The Holding Deposit will be refunded.
• If evidence is submitted after the tenancy start date, rent remains payable until evidence is provided and release is confirmed.

No Place No Pay

• For 2025/26 AY:
• Cancellation is permitted before the tenancy start date if the student does not receive the required grades to attend their chosen university.
• Cancellation is also permitted if the student fails to achieve the grades needed to continue their studies.
• Supporting evidence must be provided within 72 hours of receiving confirmation.
• The Holding Deposit will be refunded.
• If evidence is submitted after the tenancy start date, rent remains payable until release is confirmed.
• For 2026/27 AY:
• Cancellation is permitted before the tenancy start date if the student does not receive the required grades to attend their chosen university.
• Cancellation is also permitted if the student fails to achieve the grades needed to continue their studies.
• Supporting evidence must be provided within 72 hours of receiving confirmation.
• The Holding Deposit will be refunded.
• If evidence is submitted after the tenancy start date, rent remains payable until release is confirmed.

Replacement Tenant Accepted

• For 2025/26 AY:
• The resident must find a replacement tenant acceptable to the landlord.
• The replacement tenant must sign a new tenancy agreement.
• The replacement rent may differ based on current market rates.
• The resident’s rent account must be fully up to date.
• All rent owed up to the leaving date must be paid.
• Liability ends only once the replacement tenant has signed and paid.
• For 2026/27 AY:
• The resident must find a replacement tenant acceptable to the landlord.
• The replacement tenant must sign a new tenancy agreement.
• The replacement rent may differ based on current market rates.
• The resident’s rent account must be fully up to date.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.

Smoking

• Smoking is not permitted inside the building. Smoking is allowed only outside in designated areas, where permitted by property rules and local regulations.

Guest policy

• Guests may stay with you where permitted by the property. Always notify the property 1 to 2 weeks in advance to complete the required formalities.

Minimum age

• You must be 18 years or older on your move-in date to stay at this property. Please ensure you meet the age requirement before booking. In case you do not meet the minimum age requirement, inform the team while enquiring with us, and we can suggest you accordingly.

Student eligibility

• This accommodation is exclusively available to students. Non-students are not eligible to stay at the property.