Staycity Frankfurt Airport, Frankfurt

Booking Deposit

• A 20% non-refundable deposit is required to secure the booking.

Mode Of Payment

• Major credit and debit cards are accepted.

Guarantor Requirement

• No Guarantor required.

Additional Fees

• VAT is applied to the room price at the local prevailing rate for the applicable location.
• Some locations in France, Italy, and Germany may charge a local city tax in addition to the booked rates.
• Dog fee: £15/€15 per night for stays of 7–28 nights.
• Dog fee: £5/€5 per night for stays of 29 nights or more.
• A one-time deep-clean fee of £50/€50 applies for stays with a dog.

Cooling Off Period

• There is no cooling for this property.

Other cancellation policies

• Cancellation policies depend on the rate booked.
• Fully Flexible rates can be cancelled free of charge online up to 3pm on the day before arrival.
• Cancellations must be made online or via email in accordance with the cancellation policy stated in the booking confirmation email.
• Guests who prepay on a Fully Flexible rate can cancel online in accordance with the applicable cancellation policy and receive a refund to the card used for booking.
• Refunds typically take 3–10 working days, although some banks may take longer.
• Guests who book Non-refundable rates are not entitled to a refund if they cancel.
• If a guest fails to arrive or does not cancel within the applicable cancellation period, they are treated as a No Show.
• For a Fully Flexible rate, a No Show is charged for the first night only.
• For a Semi Flexible or Non-refundable rate, the full amount is charged and is non-refundable.
• A 20% non-refundable deposit is required to secure the booking.
• The balance is due on check-in.
• Customers are recommended to obtain appropriate travel and personal insurance cover.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.

Pets

• Allowed