Student Castle Durham, Durham

Pay In Instalment

• The tenant can pay rent in the following instalments
• 1 Instalment
• 4 Instalments

Booking Deposit

• The tenant is required to pay £250 as an advance rent payment.
• Used to allocate room.
• Deducted from the first instalment before tenancy start date.

Mode Of Payment

• Debit card, credit card or bank transfer are all accepted.

Guarantor Requirement

• UK and International guarantors accepted.
• Guarantor must:
• Sign contract agreeing to pay rent if the tenant fails.
• Cannot be a student or government entity.
• If no guarantor:
• Student may use Housing Hand (subject to terms and conditions), OR
• Must pay full rent upfront for the entire Licence Agreement/AST.

No Visa No Pay

• For bookings made until 1 September 2026:
• Applicable if the student does not receive a visa to study in the UK.
• The visa rejection letter must be submitted within 48 hours of receipt.
• Full refund of Advance Rent and any paid rent payments if conditions are met.
• Failure to submit required documents within 48 hours:
• Cancellation fee retained = the lesser of
• Advance Rent or
• One week’s Licence Fee equivalent.

No Place No Pay

• For bookings made until 1 September 2026:
• Applicable if a student fails to gain the required qualifications or is not accepted into university.
• Accepted proof:
• University rejection letter, OR
• Exam results show failure to meet requirements.
• Documents must be submitted within 48 hours of receipt.
• Full refund of Advance Rent and any paid rent payments if conditions are met.
• Failure to submit documents within 48 hours:
• Cancellation fee retained = the lesser of
• Advance Rent or
• One week’s Licence Fee equivalent.

Replacement Tenant Accepted

• Replacement tenants may be found at the property’s discretion but are not guaranteed.
• The student is responsible for finding a replacement tenant.
• Refund (if applicable) will be processed only after:
• Replacement tenant signs agreement,
• Pays rent, and
• Moves into accommodation.
• If less than 12 weeks remain on the contract, a replacement tenant may not be accepted.
• Non-refundable amounts (Advance Rent or one week’s rent, whichever is lower) may still apply.

Extenuating Circumstances

• A resident may be permitted to terminate their tenancy early without financial penalty under certain circumstances relating to a medical release from their university, in accordance with the ANUK Code.
• Residents who believe they may be eligible for this type of release should contact the Property Management for assistance.
• To be eligible, the resident must provide valid documentation confirming their medical release from the university.

Other cancellation policies

• If a student selects a room and pays the Advance Rent but does not complete the booking and subsequently decides to cancel, a cancellation charge will apply.
• The non-refundable amount will be the lower of the Advance Rent paid or one week's rent. Depending on the amount paid, the student may forfeit either the full Advance Rent or an amount equivalent to one week's rent.
• Any remaining balance, if applicable, will be refunded in accordance with the property's cancellation policy.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Cooling Off Period

• There is no cooling-off period.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.

Smoking

• Smoking is not permitted inside the building. Smoking is allowed only outside in designated areas, where permitted by property rules and local regulations.

Guest policy

• Guests may stay with you where permitted by the property. Always notify the property 1 to 2 weeks in advance to complete the required formalities.

Minimum age

• You must be 18 years or older on your move-in date to stay at this property. Please ensure you meet the age requirement before booking. In case you do not meet the minimum age requirement, inform the team while enquiring with us, and we can suggest you accordingly.

Student eligibility

• This accommodation is exclusively available to students. Non-students are not eligible to stay at the property.