Surrey House, London

Security Deposit

• The property requires £250 to secure the property.
• If the amount is not paid, the booking will not be treated as confirmed

Pay In Instalment

• For an international tenant
• Full payment
• 2 instalment
• For a United Kingdom tenant
• Full payment
• 4 instalment

Mode Of Payment

• Accepted payment methods:
• Credit Card
• Debit Card
• Bank Transfer
• You may also set up:
• Direct Debit
• Recurring Card Payment

Guarantor Requirement

• A guarantor is mandatory for all students.
• The guarantor must be an adult who agrees to cover your obligations if you are unable to.
• The guarantor does not need to be UK-based.
• You must provide the guarantor’s:
• Email address
• Home address
• Telephone number
• The guarantor will receive an email to complete the agreement.

Cooling Off Period

• You may cancel your booking within the period stated in your contract. This period varies by location, so you must refer to your contract.
• If you cancel within this period, any deposit or rental fees paid will be refunded, subject to contract terms.
• Your right to cancel ends once you collect the keys, even if this is within the stated period.

No Visa No Pay

• If your visa application is rejected, you may cancel your booking.
• You must submit your request within 7 days of the visa rejection.
• Valid supporting evidence must be provided.

No Place No Pay

• If you do not receive an unconditional university offer, you may cancel your booking.
• You must submit your request within 7 days of A Level results release.
• Valid supporting evidence must be provided.

Replacement Tenant Accepted

• After the tenancy has started, you may request release from your contract by finding a replacement tenant.
• The replacement tenant must be accepted by the property.
• If accepted:
• Your contract will end from the replacement tenant’s start date.
• You remain liable for any outstanding rent until that date.
• Your deposit will be refunded, subject to applicable deductions.
• If a replacement tenant is not found:
• Your deposit may be retained.
• You will remain liable for the full rent and charges until the end of the contract.

Early termination by students

• If you wish to leave after the tenancy has started:
• You may only be released if a suitable replacement tenant is found and accepted.
• If no replacement is found, you will remain liable for the full tenancy amount.

Other cancellation policies

• The property may cancel your booking if:
• You fail to collect keys within 14 days of the start date.
• The first rent instalment is not received within 7 days of the due date.
• You remain liable for dues until the room is rebooked. Outstanding amounts may be deducted from your deposit.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.

Smoking

• Smoking is not permitted inside the building. Smoking is allowed only outside in designated areas, where permitted by property rules and local regulations.

Guest policy

• Guests may stay with you where permitted by the property. Always notify the property 1 to 2 weeks in advance to complete the required formalities.

Minimum age

• You must be 18 years or older on your move-in date to stay at this property. Please ensure you meet the age requirement before booking. In case you do not meet the minimum age requirement, inform the team while enquiring with us, and we can suggest you accordingly.

Student eligibility

• This accommodation is exclusively available to students. Non-students are not eligible to stay at the property.