Swanston House, Belfast

Mode Of Payment

• In person by card at property
• Bank transfer (BACS) accepted
• Credit/debit card accepted

Guarantor Requirement

• Required for every customer regardless of payment method (full or instalments)
• Must be over 18 years of age
• Must not be a student
• Must be in full-time employment and either homeowner or renting
• UK address not required; international guarantors accepted
• Must provide full name, relationship to student, contact information
• Must sign guarantee agreement through DocuSign within 14 days of booking
• Must upload form of ID
• New agreements required for each academic year
• Contacted for payment reminders and if payment not received within 7 days of due date
• Takes on financial responsibility if resident unable to pay on time
• Responsible for rent and other accommodation-related payments

Additional Fees

• Dual occupancy: £20 per week
• Note: Dual occupancy is only available for Studio rooms.

Pay In Instalment

• Full payment
• Termly instalments available (4 instalments)
• Monthly instalments: 2% more expensive than annual or 4-instalment options
• Note: From 1st August, students who accept their accommodation offer will be required to make their first rent payment upon acceptance of the offer.

Booking Deposit

• No booking deposit is required.
• The first rent payment is due at the time of booking.

No Visa No Pay

• Eligible if visa application declined (does NOT include visa granted then withdrawn)
• Must provide sufficient evidence (official documentation from visa authorities or embassy)
• Evidence determined by the property acting reasonably
• Before the tenancy start date (not checked in): released from obligations from the tenancy start date if sufficient evidence is provided within 4 weeks of cancellation request submission
• After the tenancy start date: released 4 weeks after sufficient evidence is shared; liable for rent from the tenancy start date until then
• Deposit returned (subject to deductions for unpaid rent and room/flat condition if moved in)

No Place No Pay

• Eligible if they failed to obtain the required grades to study at university at the start of the 2026/27 academic year (no student status)
• Must provide sufficient evidence (official documentation from UCAS)
• Evidence determined by the property acting reasonably
• Before the tenancy start date (not checked in): released from obligations from the tenancy start date if sufficient evidence is provided within 4 weeks of the cancellation request submission
• After the tenancy start date: released 4 weeks after sufficient evidence is shared; liable for rent from the tenancy start date until then
• Deposit returned (subject to deductions for unpaid rent and room/flat condition if moved in)

Early termination by students

• If cancellation criteria are not met, remain liable for rent in full for the entire term unless the property elects to release (sole discretion)
• If released after commencement: liable for rent for 4 weeks from written notification of release (unless a suitable replacement is found and approved)
• Early end of academic year or examination period does NOT qualify for release.
• Remain liable for the full tenancy period.

Replacement Tenant Accepted

• Student finds suitable replacement tenant
• Requires the property approval (sole discretion)
• All outstanding accounts must be settled in full
• Replacement must:
• be a student matching accommodation preferences;
• no rent arrears with the property;
• not existing resident or with an existing 2026/27 booking;
• Sign the Rental Agreement for the entire remaining term and pay the required deposit
• Tenancy takeover fee: £50 (non-refundable, covers administrative costs)
• Only permitted until 31 May 2027 (not possible from 1 June 2027)
• Released from liability from the replacement's tenancy start date once signed and deposit paid on/before that date
• Damage deposit returned (minus deductions for unpaid rent and room/flat condition)

Extenuating Circumstances

• Must meet cancellation criteria in ANUK/Unipol National Code
• May include serious medical grounds or bereavement
• Must provide sufficient evidence (determined by the property acting reasonably)
• Before the tenancy start date (not checked in): released from obligations from the tenancy start date if sufficient evidence is provided within 4 weeks of the cancellation request submission
• After the tenancy start date: released 4 weeks after sufficient evidence is shared; liable for rent from the tenancy start date until then
• Deposit returned (subject to deductions for unpaid rent and room/flat condition if moved in)

Other cancellation policies

• Cancellation by the property before check-in:
• Can cancel if:
• rent arrears or amounts owed from prior agreements;
• rent not paid by due date;
• damages deposit not paid;
• guarantor agreement not provided within 14 days of signing or before check-in (whichever is earlier);
• not checked in within 14 days of start unless a late arrival is arranged
• The student is liable for rent up to and including the termination date
• Can terminate if the student is unable to start/continue the course at the chosen university/college
• Cancellation by the property during tenancy:
• Can terminate if:
• student ceases full-time education in the UK;

Cooling Off Period

• For 2026/27 AY
• From 1 August onwards: 24-hour cooling-off period.
• During the 24-hour cooling-off period, students can cancel without needing a replacement tenant or supporting documentation.
• After the 24-hour period expires, students must follow the standard cancellation policy and submit their cancellation request with supporting evidence directly to the relevant property team.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.

Double occupancy

• Free dual occupancy is available for all studio room types.

Drugs policy

• Students are allowed to consume alcohol in their own rooms and common areas

Smoking

• No smoking in the units or within a certain distance of the buildings. Property have designated outside smoking area.

Guest policy

• Guests may stay with you where permitted by the property. Always notify the property 1 to 2 weeks in advance to complete the required formalities.

Minimum age

• You must be 18 years or older on your move-in date to stay at this property. Please ensure you meet the age requirement before booking. In case you do not meet the minimum age requirement, inform the team while enquiring with us, and we can suggest you accordingly.