The Hancock House, New York

Security Deposit

• A security deposit is required to reserve a room.
• The security deposit must be paid before move-in as part of the reservation process.
• The security deposit is refunded within 15 days after departure.
• Refund method:
• US residents: Refunded via mailed check.
• International residents: Refunded to the original payment method.
• Qira payments: Refunded back to the Qira account.

Pay In Instalment

• Rent is billed monthly.
• Rent is due on the 1st of each month.
• If moving in after the 1st of the month:
• The first invoice covers one full month from the move-in date.
• The second invoice is prorated until the end of the calendar month.
• Future invoices follow the standard monthly billing cycle.

Mode Of Payment

• Payments are made through electronic invoices sent by email.
• Payments can be made using electronic payment methods.
• Auto-Charge (automatic monthly payment) is available.
• Residents may opt out of Auto-Charge by contacting customer support.

Guarantor Requirement

• Yes, you need a Guarantor, and the property has also partnered with TheGuarantors to make it easier for you to qualify.

Additional Fees

• Utilities and WiFi fee: $199 per month.
• Night check-in fee (after 9:00 p.m.): $40.
• Late check-in fee (12:00 a.m.–9:00 a.m.): $70.
• Couples sharing a private room may be charged an additional $250 per month (subject to occupancy limits).

Early termination by students

• There is no option to cancel during the lease term.
• Residents should refer to their lease agreement for specific terms.

Delayed Arrivals & travel restrictions

• If arrival is delayed by more than 1 hour, residents must inform Outpost Club in advance.
• Regular check-in is available from 3:00 p.m. to 9:00 p.m.
• Night check-in (after 9:00 p.m.) is available for an additional $40.
• Late check-in (12:00 a.m. to 9:00 a.m.) is subject to availability and incurs a $70 fee.
• Early check-in (9:00 a.m. to 3:00 p.m.) is subject to availability.

Other cancellation policies

• No cancellation is permitted during the lease term.
• Security deposit is refunded within 15 days after departure, subject to the property's move-out process.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.