The Haven on College, New Haven

Booking Deposit

• You will have to pay one month's rent as advance payment.

Security Deposit

• You will have to pay one month's rent as Security deposit.

Pay In Instalment

• A standard monthly rent cycle applies. Exact payment due dates are specified in the lease agreement.

Mode Of Payment

• Payments typically can be made by bank transfer, credit, or debit card.

Guarantor Requirement

• International students do not require a guarantor. Local students must provide a local guarantor who holds a valid SSN and can submit government-issued ID and proof of income.

Additional Fees

• Admin Fee - $50
• Parking (Optional) - $150 per month
• Storage rent available separately (approx $45/mo)

Cooling Off Period

• The property does not offer any cooling-off period.

Replacement Tenant Accepted

• Once a lease is signed, if the resident is unable to proceed for any reason, they must find another tenant to sublease the room and pay the applicable relet fee in order to be released from the lease.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Pets

• The property is pet friendly with specific fees.
• Pets allowed (dogs and cats).
• Pet screening partnership required.
• Pet fee: $350 non-refundable + ~$35/month pet rent per pet (limits and breed rules apply).

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.