The Loom, Dublin

Mode Of Payment

• Bank card (excluding American Express).
• Bank transfer.
• Cash is not accepted.

Booking Deposit

• No security deposit is required.
• An advance licence fee of up to one week's licence fee is payable when booking to secure the room.
• The advance licence fee is credited towards the first licence fee instalment when you move in, provided you have complied with the ALA.
• For Summer and Short Stay bookings, full payment is required before the contract commencement date to secure the room.

Pay In Instalment

• The preferred payment schedule is four installments during the academic year.
• Instalment dates are aligned with university term dates for students receiving student loans or scholarships.
• The payment schedule is provided when signing the contract and is available in the resident portal.

Guarantor Requirement

• A guarantor is mandatory.

Additional Fees

• €100 administration fee where a replacement tenant is required.
• €12 fee applies to refunds made via international bank transfer.

Cooling Off Period

• For 2026/27 AY:
• The student can cancel the booking within 7 days of signing the Advance Licence Agreement (ALA), provided you have not collected your keys.
• Cancellation must be made in writing or by email.
• A full refund of all fees paid to date will be issued.
• If the booking is made on or after 1 August 2026, the cooling-off period is 48 hours.
• Once the cooling-off period has expired, you are bound by the terms of the ALA and are liable for the full licence fees unless an eligible cancellation applies.

No Visa No Pay

• If your visa application is refused, your booking can be cancelled.
• The Student must notify the property and provide evidence within 5 days of the visa refusal.
• Any advance fees paid will be refunded where applicable under the policy.

No Place No Pay

• Applicable only to first-year undergraduate and pre-sessional postgraduate students.
• A refund of any advance fees paid will be provided.
• The Student must provide proof that you did not obtain a place at a university/college within a reasonable distance of the accommodation.
• The cancellation request and supporting evidence must be submitted within 5 working days of receiving confirmation from the university/college or CAO.

Replacement Tenant Accepted

• After the cooling-off period or after moving in, you may be required to find a replacement student.
• The replacement student must be approved by the property.
• An administration fee of €100 applies.

University Course Cancellation/Modification

• The Student must provide:
• A withdrawal letter from the university/college on headed paper.
• A letter from a doctor or medical institution explaining the medical reason for withdrawal.
• Cancellation will not be granted if:
• You remain enrolled at the university.
• You voluntarily leave your course.
• You defer your studies for reasons other than approved medical withdrawal.
• You leave due to funding, loan, or grade issues.
• You are removed from your course for disciplinary or other reasons.

Delayed Arrivals & travel restrictions

• Cancellation will not be granted if you choose to defer your studies for any reason other than an approved medical withdrawal.

Extenuating Circumstances

• Cancellation after move-in may be considered in exceptional medical circumstances.
• Required evidence:
• A university withdrawal letter on headed paper.
• A doctor's or medical institution's letter explaining the medical reason.
• Approval is subject to the property's assessment.

Other cancellation policies

• A booking fee of up to one week's licence fee is required when booking.
• The booking fee is credited towards the first licence fee instalment upon move-in, provided the ALA terms are met.
• Once the cooling-off period has expired, you remain liable for the full ALA fees unless an eligible cancellation applies.
• For Summer and Short Stay bookings:
• Full payment is required before the contract commencement date.
• Rooms are not secured until full payment is received.
• A minimum of 5 working days' notice before the commencement date is required for cancellation.
• Bookings made before 1 June 2026 may be cancelled before that date with a full refund.
• Bookings cancelled on or after 1 June 2026 are non-refundable.
• If you fail to check in without providing written notice within the required timeframe, the full licence fee remains payable.
• International bank transfer refunds are subject to a €12 processing fee.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.