The Metropolis, Newcastle Under Lyme

Security Deposit

• A deposit of £150 must be paid to book your room.
• End-of-tenancy refund: refundable within 10–14 working days after the tenancy ends, provided the room is returned in good condition with no outstanding charges.
• Deductions may be made for: cleaning charges; damage to furniture or walls; missing keys or fobs; outstanding rent or utility charges.
• A full breakdown of any deductions is shared with the student following the room inspection.
• Cancellation-related refund: refunded in full, minus applicable charges (e.g., the £50 Tenancy Takeover administration fee), if the cancellation is approved within the cooling-off period or under a listed exception.
• No refund is issued if the tenancy has started and the cancellation does not meet the policy conditions.

Mode Of Payment

• Debit/Credit card & Bank transfer

Guarantor Requirement

• All tenants will be required to provide a UK-based guarantor if they choose to pay in instalments rather than paying the full rent upfront.
• A guarantor will be responsible for putting right any breaches of tenancy, including non-payment of rent if the tenant fails to meet the tenancy obligations.
• Guarantor should be a parent, guardian, relative, or family friend of the student, in full-time employment and/or a stable financial position; no credit check is run on guarantors.
• If a UK guarantor cannot be provided, tenants may use Housing Hand, an external guarantor service that supports students studying in the UK.
• Please note:
• The guarantor will need to sign a Guarantor Agreement, which will be sent to them by email. The guarantor must provide two of the following documents as proof of ID:
• Valid passport
• Valid driving license
• Utility bill dated within the last 3 months

Pay In Instalment

• Payment in full.
• Payment in 4 instalments
• Alternative payment option: Up to 12 instalments (monthly), available on request for students with special circumstances or those wishing to align rent payments with their student finance schedule, subject to property approval on a case-by-case basis.
• Note: A guarantor is required if the tenant chooses to pay rent in instalments rather than in full upfront.

No Place No Pay

• First-year undergraduate students:
• May cancel their tenancy if they do not meet the conditions of their course offer.
• Cancellation must be requested in writing within 7 days of receiving A-Level (or equivalent) results.
• Official results showing the course offer conditions were not met must be provided.
• Approved cancellations are eligible for a full deposit refund, subject to any applicable charges.
• Students whose course application is rejected:
• May cancel their tenancy if their course application is rejected after the tenancy start date.
• Cancellation must be requested in writing within 7 days of receiving the rejection notification.
• An official rejection letter from the institution must be provided.

Replacement Tenant Accepted

• A tenant who wishes to cancel after the tenancy start date may find a suitable replacement to take over the tenancy.
• The replacement tenant must meet all eligibility criteria and be approved by the property.
• A £50 administration fee is charged for processing a Tenancy Takeover.
• The original tenant is released from the agreement only once the new tenant has signed the contract and paid any required fees/deposits.

Extenuating Circumstances

• Students who have withdrawn from or been excluded by their institution due to being absent from their course for more than 60 days because of illness may request cancellation.
• In the event of the death of a student, the occupancy agreement will end on the date of death.
• Any rent or fees paid in advance for the period after the date of death will be refunded.

Other cancellation policies

• All cancellation requests must be supported by appropriate evidence.
• Supporting documents may include official letters or emails from universities, colleges, visa authorities, copies of rejection notices, or other relevant documents, as applicable to the cancellation request.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Cooling Off Period

• The tenant can cancel the tenancy agreement within 24 hours of signing the contract and paying the deposit.
• Cancellation requests must be submitted in writing and received within the 24-hour cooling-off period.
• If the tenancy start date has passed, cancellation is not permitted even if the request falls within the 24-hour period; a Tenancy Takeover may be arranged instead (see "Replacement Tenant Found").
• Approved cancellations (within the cooling-off period or under the listed exceptions) receive a full deposit refund, minus applicable charges such as the £50 Tenancy Takeover administration fee.

No Visa No Pay

• International students requiring a visa may cancel the tenancy outside the 24-hour cooling-off period if their visa application is rejected.
• Cancellation must be requested in writing within 7 days of receiving the visa rejection notice.
• Evidence of the visa rejection (an official letter or email from the relevant authority) must be provided.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.

Smoking

• Smoking is not permitted inside the building. Smoking is allowed only outside in designated areas, where permitted by property rules and local regulations.

Guest policy

• Guests may stay with you where permitted by the property. Always notify the property 1 to 2 weeks in advance to complete the required formalities.

Minimum age

• You must be 18 years or older on your move-in date to stay at this property. Please ensure you meet the age requirement before booking. In case you do not meet the minimum age requirement, inform the team while enquiring with us, and we can suggest you accordingly.

Student eligibility

• This accommodation is exclusively available to students. Non-students are not eligible to stay at the property.