The Pavilion, Birmingham

Security Deposit

• Students must pay a £250 refundable security deposit before check-in.

Mode Of Payment

• Recurring Card Payment.
• Direct Debit.
• Bank Transfer.
• Cash and cheques are not accepted.

Guarantor Requirement

• All students must provide a guarantor as part of the booking process.
• Both UK and international guarantors are accepted.
• The guarantor must:
• Be between 18 and 75 years old.
• Have a good credit history.
• Be financially able to cover the student's monthly rent if required.
• The Guarantor Agreement must be completed and signed before the student moves in.
• Students who are unable to provide a suitable guarantor should contact their Allied Students Account Manager to discuss the available options before proceeding with the booking.

Pay In Instalment

• Payment is available by monthly instalments only for all properties.
• The first rent instalment must be paid before 1 August.

Cooling Off Period

• For 2026/27 AY (Reservations made on or after 1 January 2026):
• Students have a 48-hour cooling-off period from the time the reservation is made.
• Cancellations made within this period are eligible for a full refund of the deposit.
• After the cooling-off period expires, cancellation requests will be processed in accordance with the Cancellation Policy.
• Students may be released from their tenancy in the following circumstances:
• UK visa refusal.
• Failure to obtain the required university place or English language qualification.
• University deferral.
• Government travel restrictions are preventing travel to the UK.
• Supporting evidence must be provided within the required timeframe.
• Students who cancel after the cooling-off period due to a change of mind or because they have secured alternative accommodation will normally be required to arrange a suitable replacement tenant before being released from their tenancy.

No Visa No Pay

• For 2026/27 AY
• Students may cancel their tenancy if their UK visa application is refused.
• Official written evidence from the relevant visa authority/embassy must be submitted within 5 calendar days of receiving the decision.
• If the evidence is accepted, the tenancy will be cancelled without obligation, and the full deposit will be refunded.
• For 2025/26 AY
• Students whose UK visa application is refused are eligible for free cancellation.

No Place No Pay

• Students may cancel their tenancy if they:
• Fail to obtain the required qualifications for their first-choice university.
• Fail to pass the required English language course for university admission.
• Official written evidence from the relevant university or UCAS must be submitted within 5 calendar days of receiving the decision.
• If the evidence is accepted, the tenancy will be cancelled without obligation, and the full deposit will be refunded.

Delayed Arrivals & travel restrictions

• Students may cancel their tenancy if government travel restrictions prevent them from travelling to the UK and enrolling at their university.
• Official written confirmation from the university must be submitted before the tenancy start date.
• If approved, the tenancy may be cancelled with a full deposit refund.
• Alternatively, students may request to defer the tenancy start date until travel restrictions are lifted, subject to approval.

Replacement Tenant Accepted

• After the tenancy start date, students wishing to leave their accommodation must find a suitable replacement tenant.
• The replacement tenant must:
• Be a student.
• Sign the tenancy agreement for the full remaining tenancy period.
• Pay the required deposit.
• The original tenant will be released from the tenancy once the replacement tenant is approved by the accommodation team.
• The deposit will be refunded after any outstanding accommodation fees or damage charges have been settled.
• If a tenancy release is not granted due to illness, the student must arrange a replacement tenant for the remaining tenancy period.

Extenuating Circumstances

• Requests to leave the accommodation due to illness are assessed on a case-by-case basis.
• Students must notify the accommodation team in writing as soon as possible.
• Supporting medical documentation may be required.
• If a tenancy release is approved, the deposit will be refunded provided:
• The accommodation is left in satisfactory condition.
• There are no outstanding rent arrears.

Other cancellation policies

• If students cancel their room booking within 2 days of receiving their accommodation offer, they will receive a full refund of the holding deposit.
• After 2 days, the holding deposit becomes non-refundable.
• Every property may have its own termination conditions as outlined in the tenancy agreement.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Smoking

• For safety reasons the flats are non-smoking and have smoke alarms. if you wish to smoke, please ask at the reception desk where the corresponding smoking area is located.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.

Guest policy

• Guests may stay with you where permitted by the property. Always notify the property 1 to 2 weeks in advance to complete the required formalities.

Minimum age

• You must be 18 years or older on your move-in date to stay at this property. Please ensure you meet the age requirement before booking. In case you do not meet the minimum age requirement, inform the team while enquiring with us, and we can suggest you accordingly.

Student eligibility

• This accommodation is exclusively available to students. Non-students are not eligible to stay at the property.