The Stay Club North Acton, London

Additional Fees

• Dual Occupancy: available at an extra £10 per day.
• Cleaning service: Standard Cleaning without linen replacement £20; Premium Cleaning with linen replacement £30 — booked via the property reception team.
• Laundry (Washnet-operated, pay-per-use): Washing Machine £3.00 / Dryer £1.00.

Booking Deposit

• Amount: equivalent to one week's accommodation Fees for students.
• Adjustment: it is not a separate charge — it is part of the total accommodation fee and is adjusted against / deducted from the first rent instalment; it is non-refundable once the cooling-off period has passed and is not refunded at move-out.

Mode Of Payment

• Bank Transfer, Debit Card, Credit Card

Guarantor Requirement

• No guarantor is required.

Pay In Instalment

• Full payment upfront before check-in, with a 2% discount
• 2 instalments
• 3 instalments
• 4 instalments: A 2% surcharge applies

Replacement Tenant Accepted

• Once the cooling-off period has expired, the resident may request that a replacement tenant take over the room.
• The replacement is subject to the property's approval.
• If an approved replacement tenant is found, the resident will be released from the contract.
• Any liability or refund will be calculated from the date the replacement tenant moves in and completes payment. The initial pre-payment (Booking Payment) will be deducted from any refund.

Cooling Off Period

• The resident has 5 (five) days, starting the day after receipt of the Booking Confirmation, to cancel the booking.
• Cancellation must be notified in writing; cancellation is effective only if received within the 5-day period.
• If the Accommodation Start Date falls before the end of the 5-day period, the cooling-off (cancellation) right ends on the Accommodation Start Date.
• Where the cancellation is validly made within the cooling-off period, a full refund of the Booking Payment is issued within 30 days of receipt of the cancellation notice, refunded to the original payment card.
• The cooling-off period (and the above refund right) does not apply where the booking is accepted for a period of 90 days or less; in that case cancellation rights are shown at the point of booking instead.

No Visa No Pay

• Applies if the resident's visa application is refused.
• The resident must contact the property within 48 hours of receiving the visa refusal.
• Required proof: the official visa refusal notice and official confirmation that the course has been cancelled.
• Documentation must be submitted before the official booking start date.
• If approved, the resident is released from the contract and the accommodation fee is refunded less the pre-payment (Booking Payment).
• If the 48-hour notification/documentation deadline is missed, or documentation is submitted after the official booking start date, the resident must instead find a replacement occupier, subject to the property’s approval.

No Place No Pay

• Applies where the resident has not been accepted into their chosen London university (university refusal).
• Available only for cancellation requests made outside the cooling-off period and only until 31 July. Each request is assessed on a case-by-case basis.
• Required document: official documentation confirming the university's refusal.
• If approved, the resident will be released from the contract, and the accommodation fee will be refunded, less the pre-payment (Booking Payment).
• After 31 July, cancellation requests on this ground will no longer be considered.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.

Smoking

• No smoking

Pets

• No pets allowed

Quiet hours

• Quiet hours are observed daily from 10:00 PM to 8:00 AM.
• Residents must keep noise to a minimum and ensure noise from their room is not audible to others during these hours.

Double occupancy

• Dual occupancy available at an extra £10 per day

Guest policy

• Guests may stay with you where permitted by the property. Always notify the property 1 to 2 weeks in advance to complete the required formalities.

Minimum age

• You must be 18 years or older on your move-in date to stay at this property. Please ensure you meet the age requirement before booking. In case you do not meet the minimum age requirement, inform the team while enquiring with us, and we can suggest you accordingly.

Student eligibility

• This accommodation is exclusively available to students. Non-students are not eligible to stay at the property.