The Switch Melbourne Victoria Market, Melbourne

Booking Deposit

• A deposit of up to 2 weeks’ rent is required when applying for or entering an accommodation agreement.
• The deposit becomes the first 2 weeks’ rent after move-in.
• If a long-term accommodation application is not approved, the deposit is refunded less any disclosed banking surcharge.

Security Deposit

• A bond equivalent to 4 weeks’ rent is required under a Residential Tenancy Agreement.
• Bond payment requirements vary by state and are handled through the relevant bond authority.

Pay In Instalment

• Rent must be paid fortnightly.

Mode Of Payment

• Direct debit using Visa, Mastercard, or an Australian bank account.
• International bank transfer.
• Visa, Mastercard, or UnionPay debit or credit cards.

Guarantor Requirement

• No guarantor is required.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

No Visa No Pay

• If an Australian Visa is rejected before the Agreement start date, the tenant may cancel by providing valid written evidence and receive a full refund of the deposit.

No Place No Pay

• If the tenant’s university enrolment offer is withdrawn before the Agreement start date, the tenant may cancel by providing valid written evidence and receive a full refund of the deposit.

Extenuating Circumstances

• If the tenant’s employment is terminated before the Agreement start date, they may cancel by providing valid written evidence and receive a full refund of the deposit.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.