The Vivian, Chicago

Booking Deposit

• Payment policies will be shared at the time of booking.

Other cancellation policies

• Cancellation policies will be shared at the time of booking.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Pets

• Pet Limit: 2 pets per apartment
• Monthly Pet Fee: $25
• One-Time Fee: $600
• Pet Fees: $400 (first pet), $200 (second pet)
• Breed Restrictions: No aggressive breeds (Pit Bull Terriers, Staffordshire Terriers, Doberman Pinschers, Presa Canarios, Alaskan Malamutes, Rottweilers, Chows, Akitas, Wolf-Hybrids)
• No Weight Limit
• Contact their team today to learn more about their pet policy and schedule a tour to see their pet-friendly community in Chicago, Illinois.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.