True Liverpool, Liverpool

Booking Deposit

• No booking deposit charged
• £150 advance rent required to reserve the room
• Adjusted against the first month’s rent

Pay In Instalment

• For 2026/27 AY:
• 51-week booking
• Termly plan:
• 4 instalments
• First payment: 6th August 2026 (3 weeks rent)
• Remaining balance split across:
• 30th September 2026
• 14th January 2027
• 30th April 2027
• Monthly plan:
• 12 instalments
• First payment: 6th August 2026 (3 weeks rent)

Mode Of Payment

• Bank transfer
• Card payment

Guarantor Requirement

• Required if:
• Tenant chooses to pay in instalments
• Guarantor conditions:
• Must be 25+ years old
• Must be in full-time employment
• Must be a homeowner and/or renting accommodation
• Must sign guarantor agreement
• Liability:
• Responsible if the tenant fails to pay rent
• International guarantors accepted
• Third-party guarantors accepted

Cooling Off Period

• For bookings made until 31st July 2025:
• 5-day cooling off period from signing tenancy agreement
• For bookings made on or after 1st August 2025:
• No cooling off period
• If tenant takes occupation during cooling off period:
• Cooling off ends immediately
• Agreement becomes legally binding from move-in date
• Cancellation within cooling off:
• Full refund of any rent paid
• Refund to original payment account

No Visa No Pay

• Eligible if visa is declined by UK Visas and Immigration
• Full refund allowed if:
• Notice given before 22nd August 2025
• Conditions where not applicable:
• Failure to complete visa application steps
• Failure to obtain CAS due to incomplete university application
• Proof requirement:
• Written proof submission required
• Must be submitted within 48 hours of becoming aware

No Place No Pay

• Eligible if:
• Tenant fails to meet academic requirements to attend selected university
• Full refund allowed if:
• Notice given before 22nd August 2025
• Not applicable if:
• Rejection due to misconduct, financial reasons, or withdrawal
• Failure to complete university application steps
• Proof requirement:
• Written proof submission required before 22nd August 2025
• Must be submitted within 48 hours of becoming aware
• Appeal scenario:
• Tenant must inform landlord immediately

University Course Cancellation/Modification

• Eligible if:
• Tenant moves to a different university in a city where accommodation is not available
• Full refund allowed if:
• Notice given before 22nd August 2025
• If alternative property available in same city:
• Booking transferred (like-for-like)
• If no suitable match → booking cancelled

Early termination by students

• Not allowed without conditions
• Tenant remains liable for full rent and tenancy obligations after cooling off period
• Early termination only possible if:
• Valid cancellation reason accepted OR
• Replacement tenant found
• If tenant has already moved in:
• Cannot cancel free of charge
• Must find replacement tenant

Replacement Tenant Accepted

• Tenant responsible for finding replacement tenant
• Replacement must:
• Meet all agreement criteria
• Sign new tenancy agreement
• Complete new cooling-off period
• Pay required rent amounts
• Tenant liability ends only after:
• All above conditions are fulfilled
• Applies both:
• Before and after move-in
• Subject to landlord/management approval
• Additional administrative charges may apply

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Subletting

• Depends on the apartment’s sublet policy

Smoking

• No smoking

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.

Guest policy

• Guests may stay with you where permitted by the property. Always notify the property 1 to 2 weeks in advance to complete the required formalities.

Minimum age

• You must be 18 years or older on your move-in date to stay at this property. Please ensure you meet the age requirement before booking. In case you do not meet the minimum age requirement, inform the team while enquiring with us, and we can suggest you accordingly.

Student eligibility

• This accommodation is exclusively available to students. Non-students are not eligible to stay at the property.