Windsor House, Cardiff

Booking Deposit

• An advance payment of £250 is required to secure the room. This amount must be paid online during the booking process via card. It will be adjusted against the first rent payment and is non-refundable.

Mode Of Payment

• Debit card
• Direct debit
• Bank transfer
• Cash not accepted.
• Cheque not accepted.

Guarantor Requirement

• Required only if paying in instalments.
• Guarantor must:
• Be over 25 years old.
• Can be based in the UK or overseas.
• Agree to cover rent if tenant fails to pay.
• If no guarantor:
• Can use third-party guarantor service (e.g., Housing Hand).

Pay In Instalment

• 4 instalments:
• 10% in August, due on 3rd August (required before move-in).
• 30% in September, due on 23rd September
• 40% in January, due on 8th January
• 20% in April, due on 9th April

No Visa No Pay

• If the student’s visa application is rejected, the cancellation request may be reviewed on a case-by-case basis.
• The refund of the Advance Rent Payment (ARP) is subject to approval by the property after assessment of the circumstances.

No Place No Pay

• Applicable only to first-year prospective undergraduate students.
• Eligible if the offer from the preferred higher education institute is withdrawn.
• Conditions:
• Must find a suitable replacement tenant for the remaining tenancy.
• Replacement tenant must:
• Be at least 18 years old.
• Be enrolled as a full-time student at a university near the accommodation.
• Enter into a tenancy agreement.
• Pay all dues under the agreement.
• Provide a guarantor where required who accepts tenancy terms.
• Must provide a written rejection letter from the original higher education institute.
• Must provide an acceptance letter from the new higher education institute.

Replacement Tenant Accepted

• Tenant is responsible for finding a replacement.
• Replacement tenant must:
• Be at least 18 years old.
• Be a full-time student at a nearby university.
• Sign a tenancy agreement for the remaining term.
• Pay all dues.
• Provide a guarantor where required.
• Tenancy takeover must be completed within 7 days.
• If not completed within 7 days:
• Original tenant remains responsible for the room.
• An administration fee is required.
• Refunds will only be processed once a replacement student has:

Other cancellation policies

• If the cancellation is due to the student’s own decision, including:
• Choosing not to attend university
• Choosing not to travel to the UK
• Voluntarily cancelling the booking
• The Advance Rent Payment (ARP) is non-refundable.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Pets

• No Pets Allowed

Smoking

• No Smoking

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Guest policy

• Guests may stay with you where permitted by the property. Always notify the property 1 to 2 weeks in advance to complete the required formalities.

Minimum age

• You must be 18 years or older on your move-in date to stay at this property. Please ensure you meet the age requirement before booking. In case you do not meet the minimum age requirement, inform the team while enquiring with us, and we can suggest you accordingly.

Student eligibility

• This accommodation is exclusively available to students. Non-students are not eligible to stay at the property.