Amro Pamplona, Pamplona

Booking Deposit

• An application fee is required as a reservation fee during the online booking process.
• The application fee is non-refundable except in the cancellation and refund cases specified in the accommodation contract and the booking conditions.
• A further payment, referred to as the guarantee deposit/security deposit, must be made before the accommodation contract is signed.
• The deposit amount varies depending on the length of the stay.
• The deposit is used to cover possible repair costs for damage to facilities/materials attributable to the resident and to guarantee compliance with the resident’s obligations.

Security Deposit

• The guarantee/security deposit amount varies depending on the length of the stay.
• The deposit may be used to cover repair costs caused by damage attributable to the resident and other obligations of the resident.
• Any applicable expenses will be deducted from the deposit before refund.
• The remaining deposit will be returned within the deadlines specified in the accommodation contract.
• The deposit is refundable in specified circumstances, including non-admission to the University/Study Centre, failure of the Baccalaureate/EvAU, visa refusal, lack of available rooms, justified departure from the University, and expiry of the accommodation contract subject to the stated conditions.

Pay In Instalment

• Single payment: The entire stay is paid in one payment.
• Monthly payment: Payments are made monthly, with a receipt issued during the first 5 days of each month.
• The single-payment option is valid only for full-course stays.
• A 3% discount on the total stay amount applies to the single-payment option.
• For single payment, the receipt is issued during the first 5 days of the month in which the contract starts.

Mode Of Payment

• Payments must be made by direct debit from an account in the SEPA Zone.
• If the student does not have a SEPA-zone bank account, payment can be made by credit card.
• Alternatively, a non-SEPA bank account can be provided, but the student is responsible for the applicable bank charges.
• The application fee can be paid through the online payment gateway or, where unavailable, by bank transfer.

Guarantor Requirement

• A second signatory is required for the accommodation contract if the student is of legal age at the time of booking.
• If the student is a minor, the father, mother, or legal guardian must accept and sign the booking and contracting process and act as the payer and second signatory.
• The guarantor or legal guardian receives an email notification to complete and sign the accommodation contract.

Additional Fees

• A minimum departure cleaning charge of €60 applies and will be deducted from the security deposit at the end of the accommodation contract.
• The final departure cleaning charge may be higher depending on the condition of the room.

Cooling Off Period

• There is no cooling off period.

No Visa No Pay

• If the student is denied a visa to enter Spain, the guarantee deposit will be refunded, provided that a supporting document is submitted within one week of being notified of the refusal and before the contract start date.
• The refund request must be communicated in writing by email to the residence hall.
• The reservation payment/deposit is also refundable in case of visa refusal, provided that the contract start date has not been exceeded.

No Place No Pay

• If the residence hall cannot assign the requested place due to a lack of available rooms, the guarantee deposit will be refunded.
• If the student is not admitted to the University or Study Centre applied for, the guarantee deposit will be refunded, provided that a copy of the official non-admission letter/proof is submitted within one week of its issuance.
• The reservation payment/deposit is refundable if the student has not obtained a place at the University, provided that the contract start date has not been exceeded.
• Refunds for students who have not been admitted will begin from the second fortnight of September of the corresponding academic year, in order of the cancellation date, by bank transfer.

Early termination by students

• The guarantee deposit will be refunded if the student leaves the University for a justified reason and according to the accommodation contract.
• The guarantee deposit will not be refunded if the student voluntarily leaves before the end of the contract without justification.
• The guarantee deposit will not be refunded if the student voluntarily gives up the place awarded by the residence hall at any time after payment of the deposit and/or acceptance of the contract.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Extenuating Circumstances

• The guarantee deposit may be refunded if the student leaves the University for a justified reason, according to the conditions established in the accommodation contract.

Other cancellation policies

• If the student fails the Baccalaureate or EvAU in the ordinary June examination or the extraordinary July/September examination, the guarantee deposit will be refunded, provided that the official document showing “NOT PASSED” is submitted by email within one week of its issuance.
• The guarantee deposit will not be refunded if the student fails to communicate the examination result in writing within the specified timeframe.
• The guarantee deposit will not be refunded if the student is not admitted to the applied university/study centre but fails to communicate this in writing within the specified timeframe and voluntarily chooses to study at another university/centre.
• The guarantee deposit will not be refunded in the event of expulsion from the residence.
• The guarantee deposit will be refunded when the accommodation contract expires, provided that all contractual obligations have been fulfilled.
• The guarantee deposit will be refunded in other cases stipulated in the accommodation contract.
• Refund requests for the registration fee and guarantee deposit must be submitted in writing by email to the residence hall.
• Refunds for duly justified cancellations will begin from the second fortnight of September of the corresponding academic year, in order of cancellation date, by bank transfer.
• Voluntary cancellations that are not duly justified academically will result in a penalty involving the previously deposited deposit.