Livensa Living Pamplona, Pamplona

Booking Deposit

• The booking deposit is €250.
• The booking deposit must be paid to confirm the room.

Guarantor Requirement

• A guarantor is required if the student is under 18 years old at the time of check-in.

Security Deposit

• The security deposit is €1,000.

Pay In Instalment

• 45 days before check-in, the security deposit and first month's rent must be paid.
• Thereafter, monthly payments must be made before the 5th of every month.

Mode Of Payment

• Payment can be made by bank transfer or credit card.

Additional Fees

• An extra fee of €20 applies for an overnight stay that results in dual occupancy.

Cooling Off Period

• Students may request cancellation within 14 days of signing the Agreement.
• If the period between booking and the contract Start Date is less than 14 days, the right of withdrawal applies only to the days remaining between signing and the contract Start Date.
• Amounts already paid will be refunded.

No Visa No Pay

• Students may request cancellation if their visa application for the period corresponding to the booking is refused by the Spanish/Portuguese authorities.
• The visa refusal document must be provided as proof.
• Amounts already paid will be refunded.

No Place No Pay

• If the student is not admitted to the university or educational institution in the province for which the booking was made, they may request cancellation by providing proof of enrolment in a different province.
• The amounts already paid will be refunded.

Replacement Tenant Accepted

• Students may request cancellation by finding a replacement who remains until at least the End Date of the Agreement.
• Before the Agreement starts, the replacement must be under the same conditions and type of contract and must not have signed a Student Housing Agreement during the previous academic year or be negotiating or have signed one for the current academic year.
• After the Agreement starts, the replacement must meet the applicable requirements, have student status for the duration of the stay where applicable, and be of the same gender where the booking is for a bed in a shared room.

Other cancellation policies

• Before the Agreement starts, if the student does not qualify for the specified cancellation circumstances, they may request cancellation by paying 50% of the Housing Fee as compensation.
• The penalty for this cancellation option will not be less than one month or more than three months of the contracted Housing Fee.
• All bookings are subject to availability and may be rejected or cancelled if the payment information provided is invalid or if the reservation is identified as anomalous or potentially fraudulent.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Early termination by students

• Students may request cancellation after the Agreement has started by paying 50% of the remaining amount of the Agreement.
• The full month in which the student leaves must be paid.
• The penalty is calculated based on the remaining period until the End Date, excluding the month in which the student leaves.
• The penalty will not be less than one month or more than three months of the contracted Housing Fee.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.