Arcadian, Nottingham

Security Deposit

• The tenant has to pay £99 as a security deposit to book this property.
• Note: The security deposit will be refundable. If there is any damage to the room or communal area, the amount will be deducted from the security deposit.

Pay In Instalment

• If the student has a UK-based guarantor or housing hand,
• The student can pay in 3 installments.
• Full payment
• 3 installment
• 4 installment
• If the student does not have a UK-based guarantor
• The student must pay the rent in full
• Note: In case the student is paying in installments, then the property will ask for the initial payment 2 weeks before check-in
• If the student is paying in full, the property will ask you to pay before 1st August.
• Note: The instalment plan may vary as per the room and tenancy selection.

Mode Of Payment

• Credit/debit card, bank transfer, and Flywire.
• Flywire payment options include Open Banking, Google Pay, Apple Pay, WeChat Pay, and others (Country/region-dependent).
• Note: The property does not accept cash.

Guarantor Requirement

• A valid UK guarantor is required to pay by instalments.
• Students without a valid UK guarantor must pay the full rent upfront.
• If unable to provide a UK guarantor, Housing Hand is the approved guarantor service provider.
• Other guarantor service providers are not accepted.
• Guarantors must:
• Be resident in the UK (or Ireland for Aspen) for at least 1 year.
• Be over 21 years old.
• Be a homeowner or in full-time employment.
• Provide photographic identification.
• Provide proof of address issued within the last 3 months.

Additional Fees

• £50 administration fee for an approved deferred payment plan.
• £50 variation of contract fee when released through a replacement tenant.
• £20 international bank charge for deposit refunds made to non-UK bank accounts.
• International bank transfers may incur charges from the sender's bank.

Cooling Off Period

• You can cancel your booking within 7 calendar days of accepting the room offer or paying the security deposit.
• The cancellation must be made before moving into the property or collecting the keys.
• The full security deposit will be refunded.
• Deposit refunds normally take up to 28 working days. If the deposit has already been transferred to the tenancy deposit protection scheme, the refund may take up to 60 days.

No Visa No Pay

• International visa applicants only.
• If the visa application is refused before the tenancy starts, you may cancel your tenancy.
• You must email the property confirming the cancellation request and provide:
• Official UK Visas & Immigration visa refusal notification.
• Full booking details.
• Documents must be submitted within 3 calendar days of receiving the visa refusal and before 1 September for academic year bookings.
• The tenancy will be cancelled and the deposit refunded if the required documents are provided within the specified timeframe.
• If the required documents are not submitted before the deadline and the tenancy has started:
• You must provide 4 weeks' notice.
• You remain liable for rent during the notice period.
• If the tenancy has started but keys have not been collected:
• Rent is payable from the tenancy start date until evidence of the visa refusal is provided.

No Place No Pay

• Available to prospective first-year undergraduate and postgraduate students whose university offer is withdrawn because they did not achieve the required grades.
• Also available to prospective first-year undergraduate students who attend a different university after exceeding their expected grades through UCAS Adjustment.
• You must provide:
• Written confirmation from the university or UCAS.
• An email requesting cancellation.
• Documents must be submitted within 3 calendar days of results being published and no later than 28 August, whichever is earlier.
• The tenancy will be cancelled without penalty and the deposit refunded in full within 30 days after successful verification.
• If the required documents are not submitted within the deadline:
• You must provide 4 weeks' notice.
• You remain liable for rent during the notice period.

University Course Cancellation/Modification

• You may terminate the tenancy if:
• You have withdrawn from your institution.
• You have been excluded from your institution.
• Your admission has been refused.
• You must provide:
• At least 4 weeks' written notice.
• Written confirmation from the university.
• Your intended departure date.
• If cancellation is due to illness resulting in suspension of studies for more than 60 days, medical evidence and university confirmation are required.

Replacement Tenant Accepted

• The tenant remains liable for rent until a suitable replacement tenant has signed the tenancy and moved into the accommodation.
• The property is not obligated to find a replacement tenant.
• The room must remain clean, suitable for reletting, and available for viewings.
• Once the replacement tenant is accepted and the room is re-let:
• The security deposit is refunded, subject to deductions.
• A £50 variation of contract fee is deducted.
• No £50 fee applies where the tenancy ends after any applicable legal notice period.
• If the replacement tenant cancels during their own 7-day cooling-off period, the original tenant remains liable until another replacement tenant is found.
• The tenant is released only after:
• The cooling-off period has expired for the replacement tenant, or
• The replacement tenant has paid rent and moved in.
• Once the replacement is accepted or any applicable legal notice period has ended, the room key must be returned within 5 working days.

Deferring Studies

• If studies are suspended due to illness for more than 60 days, the tenancy may be terminated.
• Medical evidence and written confirmation from the university are required.
• A minimum 4 weeks' written notice must be provided.

Extenuating Circumstances

• Requests may be submitted to the Special Conditions Panel for exceptional or sensitive circumstances.
• Supporting evidence, including medical evidence or documentation from the place of study, must be provided where applicable.
• The Panel reviews each request individually.
• The Panel aims to issue a decision within 10 working days, although approval may take longer if landlord approval is required.
• The Panel's decision is final.

Other cancellation policies

• If the room offer is not accepted within the following duration, then the offer will expire.
• 3 calendar days during normal booking periods, or
• 1 calendar day during the August and September

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.

Smoking

• Smoking is not permitted inside the building. Smoking is allowed only outside in designated areas, where permitted by property rules and local regulations.

Guest policy

• Guests may stay with you where permitted by the property. Always notify the property 1 to 2 weeks in advance to complete the required formalities.

Minimum age

• You must be 18 years or older on your move-in date to stay at this property. Please ensure you meet the age requirement before booking. In case you do not meet the minimum age requirement, inform the team while enquiring with us, and we can suggest you accordingly.

Student eligibility

• This accommodation is exclusively available to students. Non-students are not eligible to stay at the property.