Canvas Living Hamburg, Hamburg

Security Deposit

• A security deposit equivalent to three (3) times the cold rent is required.
• The security deposit is refundable.

Pay In Instalment

• Rent is payable monthly.
• Rent must reflect in the Canvas account by the 3rd of every month.

Mode Of Payment

• Payments are accepted by bank transfer only.

Guarantor Requirement

• A guarantor is required for every lease, including where the rent is paid in one instalment.
• Domestic, international, or third-party guarantors are allowed.
• The guarantor must not be in full-time education or living in student housing.
• The guarantor does not need to be a UK resident.
• A parent, guardian, or family member may act as guarantor.
• The student cannot act as their own guarantor.
• The guarantor is responsible for unpaid arrears or damage during the tenancy period.
• A minimum monthly net income of three (3) times the cold rent is required.
• Required documents include a passport, bank statement, and proof of income.
• Guarantor details are required as part of the application.
• The guarantor must sign the Tenancy Agreement before it takes effect.

Additional Fees

• Parking is available at €120.00.
• Storage is available at €25.00.
• An advance payment for operating costs of €354.00 is required.
• Wi-Fi/WLAN costs €36.00.
• An advance payment for heating costs of €65.00 is required.
• Electricity costs €110.00.
• A non-refundable Administration Fee of £50 is payable for each room move or replacement tenant arrangement after the Tenancy Start Date.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Cooling Off Period

• A three (3) day cooling-off period applies from the date of the Reservation Agreement if a Holding Payment has been paid.
• If the Reservation Agreement is cancelled within the Cooling Off Period, the Holding Payment will be refunded in full.
• Cancellation must be requested by email to the site team.
• If cancelled after the Cooling Off Period, the Holding Payment will be retained.

No Visa No Pay

• Applicable if the student's visa application has been declined.
• This does not apply where a visa has been granted and subsequently withdrawn.
• Sufficient evidence, such as official written documentation from visa authorities or an embassy, must be provided.
• If the cancellation request is submitted before the tenancy start date and the student has not checked in, the student will be released from the Tenancy Agreement from the tenancy start date, provided sufficient evidence is shared within four (4) weeks of submitting the cancellation request.
• If the cancellation request is submitted after the tenancy start date, the student will be released four (4) weeks after sufficient evidence has been provided and remains liable for rent until then.

No Place No Pay

• Applicable if the student fails to obtain the required grades to study at university at the start of the 2026/27 academic year and therefore does not have student status.
• Sufficient evidence, such as official written documentation from UCAS, must be provided.
• If the cancellation request is submitted before the tenancy start date and the student has not checked in, the student will be released from the Tenancy Agreement from the tenancy start date, provided sufficient evidence is shared within four (4) weeks of submitting the cancellation request.
• If the cancellation request is submitted after the tenancy start date, the student will be released four (4) weeks after sufficient evidence has been provided and remains liable for rent until then.

Early termination by students

• Students may request cancellation after the tenancy has commenced, subject to the applicable Cancellation Criteria or the landlord's agreement.
• Where the Cancellation Criteria are not met and the landlord agrees to release the student after the tenancy has commenced, the student remains liable for four (4) weeks' rent from the date written release is notified.
• Liability may end earlier if a suitable replacement tenant is found and approved.
• The early end of the academic year or early completion of an examination period does not qualify as a valid reason for release from the Tenancy Agreement.

Replacement Tenant Accepted

• The student may find a suitable replacement tenant if they do not meet the Cancellation Criteria.
• The replacement tenant must be approved by the landlord at its sole discretion.
• All outstanding accounts must be settled in full before the landlord will agree to release the student or accept a replacement tenant.
• The replacement tenant must be a student and meet the accommodation preferences attached to the room.
• The replacement tenant must not have rent arrears under another tenancy agreement with the landlord or its affiliates.
• The replacement tenant must not be an existing resident or have an existing 2026/27 room booking with the landlord or its affiliates.
• The replacement tenant must sign a tenancy agreement for the entire remaining term and pay any required deposit.
• The student's liability for rent ends from the start date of the replacement tenant's tenancy, provided the replacement tenant has signed the Tenancy Agreement and paid any required deposit on or before that date.
• Replacement tenant requests received after 1 June within the Tenancy Period will not be accepted.
• After the Tenancy Start Date, acceptance of a replacement tenant is subject to availability and the landlord's sole discretion.
• A non-refundable Administration Fee of £50 is payable for a room move or replacement tenant arrangement after the Tenancy Start Date.
• The student is responsible for cleaning the room in accordance with the Tenancy Agreement.

Extenuating Circumstances

• Cancellation may be permitted where the student meets the applicable exceptional circumstances criteria and requirements.
• Examples may include serious medical grounds or bereavement.
• Sufficient supporting evidence must be provided.
• Evidence requirements are determined by the landlord acting reasonably.
• Official written documentation may be required to support the stated reason for cancellation.

Other cancellation policies

• If the Cancellation Criteria are not met, the student remains liable for the rent for the full term of the Tenancy Agreement unless the landlord elects to release the student at its sole discretion.
• Cancellation requests must be submitted using the Cancellation Request Form and include all relevant supporting evidence.
• Failure to provide sufficient evidence may delay the decision.
• The landlord may confirm its decision or request further information.
• If a cancellation request satisfies the Cancellation Criteria, the student will be released subject to the applicable release timeframe.
• If a damage deposit has been paid, it will be returned following release, subject to deductions for unpaid rent and costs relating to the condition of the room/flat upon departure.
• The landlord reserves the right to cancel the booking if the first instalment of rent has not been paid on or before 31 July.
• The Tenancy Agreement does not take effect, and the right to occupy the room does not commence until the first instalment of rent has been received in cleared funds and the agreement has been signed by all tenants and the guarantor and countersigned by the landlord.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.

Pets

• Pets are Allowed