Havens Living Hamburg Altona, Hamburg

Booking Deposit

• No booking deposit is required.
• The first month's rent must be paid in advance.
• The booking must be completed within 5 days.

Security Deposit

• Deposit Amounts
• The security deposit varies according to the apartment category:
• The Cozy: 3× cold rent.
• The Standard: 2× cold rent.
• The Spacious: 2× cold rent.
• Payment Timeline
• Must be transferred at least 14 days before the start of the rental period.
• Must be paid before key handover.
• Garentii (Alternative Deposit Option)
• Available as an alternative to the traditional security deposit for eligible properties.
• Covers outstanding rental payments, operating costs, damages, and cosmetic repairs up to the security deposit amount.
• Any amount paid by Garentii on behalf of the tenant must be reimbursed by the tenant.

Pay In Instalment

• Monthly payment option is available.

Mode Of Payment

• Credit Card.
• Debit Card.
• Bank Transfer.
• PayPal.

Guarantor Requirement

• No guarantor is required.

Additional Fees

• Application fee: €12.
• Parking fee: €100–€200, depending on the location.
• Paid cleaning services are available at an additional charge.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Cooling Off Period

• A 14-day cooling-off period is available.

No Visa No Pay

• No exception is provided for visa refusal.
• The tenant must terminate the tenancy in accordance with the applicable contract termination terms.

Early termination by students

• Fixed-term contracts cannot be terminated before the end of the contract term.
• Flexible contracts may be terminated by giving 3 months' notice to the end of the month.
• Termination must be submitted in writing with the original handwritten signature.
• Termination may be submitted in person to the House Manager or by post.
• Termination by telephone, email, scanned copy, or digital signature is not accepted.
• The effective receipt date is the date accepted by the House Manager or the date received by the central office for postal submissions.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.