Norton Student Living, Edinburgh

Booking Deposit

• A £150 advance rent payment is required to secure the booking.
• The payment is due when the application is completed.
• The advance rent payment will be credited towards the first rent instalment.
• The advance rent payment will be refunded if:
• The booking is cancelled before the tenancy agreement is countersigned.
• A No Visa No Pay cancellation is approved.
• A No Place No Pay cancellation is approved.

Pay In Instalment

• Students with a guarantor may pay by instalments.
• The first instalment is due on 1st August 2026.
• Monthly instalments are due on the 9th of each month from October onwards, as detailed in the Tenancy Agreement.
• Students without a guarantor must pay the full tenancy rent upfront.
• The full rent payment is due by 1st August 2026.
• Failure to provide either the full upfront rent or a guarantor may result in the booking being cancelled.
• Rent payments are a contractual obligation and are not dependent on the timing of Student Finance or bursary payments.

Mode Of Payment

• Bank transfer and online payment.

Guarantor Requirement

• A guarantor is required unless the tenant pays the full tenancy rent upfront.
• The guarantor must be 18 years of age or older.
• The guarantor cannot live with the tenant unless they are the tenant's parent or guardian.
• The guarantor cannot live in another property managed by the provider.
• The guarantor is responsible for:
• Paying any unpaid rent.
• Covering costs arising from breaches of the tenancy.
• Responding if the tenant is involved in serious antisocial behaviour.
• The guarantor must provide:
• A valid photo ID (e.g. a passport).
• Proof of residence (e.g. a utility bill or bank statement dated within the last 3 months).
• Failure to provide suitable documentation will result in the guarantor being declined.

Cooling Off Period

• For 2026/27 AY (bookings made before 1st August 2026):
• A 72-hour cooling-off period applies if the booking was made online or by phone and the accommodation has not been viewed in person.
• Cancellation is permitted only if the tenant has not moved into the accommodation.
• The cancellation request must be submitted by email to the Residents' Team with the subject line "Cooling Off Period Cancellation."
• Refunds will be processed within 10 working days.
• For 2026/27 AY (bookings made on or after 1st August 2026):
• A 24-hour cooling-off period applies.
• Cancellation is permitted only if the tenant has not moved into the accommodation.
• The cancellation request must be submitted by email to the Residents' Team with the subject line "Cooling Off Period Cancellation."
• Refunds will be processed within 10 working days.

No Visa No Pay

• Cancellation is permitted before the tenancy start date if the student is unable to obtain a visa to enter the UK.
• Supporting evidence (e.g. a visa refusal) must be submitted to the Residents' Team within 72 hours of receiving it.
• The £150 advance rent payment will be refunded.
• If the visa refusal is received after the tenancy start date, the tenant remains liable for rent until the evidence is provided and the release is confirmed.

No Place No Pay

• Cancellation is permitted before the tenancy start date if:
• The student did not receive the required grades to attend their chosen university.
• The student failed to achieve the grades required to continue their studies.
• Supporting evidence (e.g. a UCAS notification) must be submitted to the Residents' Team within 72 hours of receiving it.
• The £150 advance rent payment will be refunded.
• If the notification is received after the tenancy start date, the tenant remains liable for rent until the evidence is provided and the release is confirmed.

Early termination by students

• Early termination is permitted only if the tenant finds a replacement tenant acceptable to the landlord.
• The tenant's rent account must be fully up to date.
• Any rent due up to the leaving date must be paid before a replacement tenant is accepted.
• The tenant remains liable for all rent and tenancy obligations until the replacement tenant has signed the tenancy agreement and made the required payment.

Replacement Tenant Accepted

• The tenant may find a replacement tenant acceptable to the landlord.
• The replacement tenant must sign a new tenancy agreement.
• The replacement tenancy may be offered at a different rent based on the current market rate.
• Before the replacement is accepted:
• The tenant's rent account must be fully up to date.
• Any rent due up to the leaving date must be paid.
• Liability transfers to the replacement tenant only after they have signed the tenancy agreement and made the required payment.
• Until then, the original tenant remains liable for all rent and tenancy obligations.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Subletting

• Confirm with the property

Smoking

• No smoking

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.

Guest policy

• Guests may stay with you where permitted by the property. Always notify the property 1 to 2 weeks in advance to complete the required formalities.

Minimum age

• You must be 18 years or older on your move-in date to stay at this property. Please ensure you meet the age requirement before booking. In case you do not meet the minimum age requirement, inform the team while enquiring with us, and we can suggest you accordingly.

Student eligibility

• This accommodation is exclusively available to students. Non-students are not eligible to stay at the property.