The Social Hub Madrid, Madrid

Security Deposit

• A security deposit equal to one month's payment is required when making a Student Stay reservation.
• The deposit is separate from the first month's payment.
• The deposit is refundable within 4–6 weeks after check-out, provided the room, bike, and payments are in order.
• The deposit cannot be used as part of a cancellation fee.

Pay In Instalment

• Student Stay payments are made through monthly payments.
• A payment link for the upcoming month is sent 14 days before the new month begins.
• A reminder email is sent on the first day of the month if payment is pending.

Mode Of Payment

• Credit cards are accepted.
• Debit cards are accepted.
• Flywire is accepted for Student Stays in Barcelona.
• Bank transfers are possible when the reservation is made more than 20 days in advance.
• Cash and digital coins/cryptocurrency are not accepted.
• Payment via invoice is not available for Student reservations.

Guarantor Requirement

• No Guarantor Required

Additional Fees

• A €350 administrative fee applies for a Student Stay Takeover.

Cooling Off Period

• The Contracting Party can cancel the Semester Stay free of charge until 3:00 p.m. on the 14th day after receipt of the booking confirmation, provided the cancellation request is submitted at least 1 calendar month before the Check-In Date.
• Amounts already paid will be refunded under these conditions.

Early termination by students

• Early termination requests are handled according to the terms and conditions agreed to at the time of booking.
• Students must submit an official termination request at least one month before the planned check-out date.
• Requests must be submitted through the official cancellation request channel; requests made through other means are not considered valid.

Replacement Tenant Accepted

• Students may arrange a Student Stay Takeover by finding another student to take over the room and agreement.
• The replacement student must be registered/enrolled at a university or school and provide proof of student ID during check-in.
• The takeover must have the same rates, length of stay, and terms and conditions as the original booking.
• The takeover can only start from the 1st of a month.
• At least 30 days are required to process the takeover.
• An administrative fee of €350 applies.
• The original student remains responsible for the monthly rent and any extras until the takeover is fully completed.
• The takeover is considered completed once the new student has paid the deposit.
• If the new student does not pay the deposit, the original student remains responsible for the room and must find another replacement.

Other cancellation policies

• All cancellation and early check-out requests are subject to the terms and conditions agreed to when making the reservation.
• The security deposit cannot be used towards any cancellation fee.
• A current deposit cannot be transferred to confirm a takeover; the new student must pay a new deposit.
• The original deposit remains subject to the post-departure room damage check.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.