Unilodge Auckland City, Auckland

Booking Deposit

• The initial payment consists of 4 weeks' rent:
• 2 weeks' rent in advance.
• 2 weeks' security bond.
• The rent paid in advance and the bond are separate.
• The bond is lodged with Tenancy Services and refunded on departure, subject to applicable conditions.

Security Deposit

• The property-specific application information states that the security bond is 2 weeks' rent.

Pay In Instalment

• Rent is payable fortnightly.
• Rent must be paid 2 weeks in advance throughout the tenancy.

Mode Of Payment

• Rent is paid directly via Direct Debit.

Guarantor Requirement

• The property does not require a guarantor.

Additional Fees

• Parking is available on a first-come, first-served basis for NZ$100 per week.
• The first 3 lockouts are complimentary; after that, a NZ$25 fee applies for each after-hours lockout.
• A NZ$50 replacement fee applies for a lost or misplaced swipe card.
• A NZ$150 room-change fee and NZ$150 cleaning fee, depending on cleanliness, apply when a resident is approved to move rooms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Cooling Off Period

• No specific cooling-off period is explicitly mentioned.
• If a written cancellation notice is received on or before moving in, the Internet and CSP fee will be refunded.
• The bond paid will be refunded by Tenancy Services, subject to the applicable tenancy requirements.

No Visa No Pay

• If the student is unsuccessful in obtaining a visa to study in Australia before the lease commencement date, they must submit a written cancellation request to the property within 24 hours of receiving the visa refusal notification.
• The student must also provide the visa refusal notice from the Department of Home Affairs along with the cancellation request.
• Once the required documents are submitted, the lease will be cancelled without penalty.

Covid-19 Policy

• The Resident Handbook states that accommodation facilities and resident support continue to operate irrespective of COVID-19 Alert Levels 1–4.
• Accommodation charges continue during COVID-19 Alert Levels.
• Any discount or reduction during Alert Levels is at the discretion of the owners.
• No COVID-19 cancellation/refund policy specific to New Zealand is explicitly mentioned.

Early termination by students

• The tenancy is a fixed-term agreement, and residents are responsible for the full residential period stated in their contract.
• Residents wishing to withdraw early must discuss the matter with the Property Manager and complete the required paperwork.
• Early withdrawal may incur financial consequences.
• The FAQ states that 4 weeks of early termination fees will apply.
• A suitable student replacement may be referred, subject to Property Manager approval.
• The replacement must be an eligible student and must enter into a new contract directly with the property under their own details.
• Subleasing is not permitted.
• If the contract start date has passed, cancellation is treated as a lease break and the applicable lease-break conditions apply.

Delayed Arrivals & travel restrictions

• If a resident is unable to arrive on the selected date due to flight cancellation, the lease commencement date may be moved.
• Any financial penalties depend on the length of the delay and are handled on a case-by-case basis.
• Residents should contact the property directly if their flight is delayed.

Replacement Tenant Accepted

• A resident may refer a suitable student to replace them if they need to leave early.
• The replacement must be approved by the Property Manager.
• The replacement must be contracted directly with the property.
• The replacement must be an eligible candidate who enters into a new contract under their own details.
• Subleasing the room is not permitted.

Other cancellation policies

• Cancellation due to a change of mind may result in a monetary penalty, including forfeiture of some or all of the advance rental payment and/or bond payment.
• Providing false or misleading information during the application or booking process may result in a monetary penalty.
• Failure to pay the bond or rent in advance may result in a monetary penalty.
• Failure to sign the Residential Tenancy Agreement when required may result in a monetary penalty.
• The above monetary penalties are negotiated on a case-by-case basis.
• Refundable fees will be processed within 14 days of finalisation of the refund.
• Fixed-term tenancies longer than 90 days automatically become periodic at expiry unless the applicable termination requirements are met.
• A tenant may give at least 28 days' written notice before the expiry of a fixed-term tenancy if they do not wish to continue.
• For periodic tenancies, a tenant may terminate the tenancy for any reason by providing at least 28 days' written notice.
• The tenancy is subject to the New Zealand Residential Tenancies Act 1986.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.