Union Student Living, Leeds

Booking Deposit

• A Holding Deposit of £150 is required to reserve the property.
• The Holding Deposit is deducted from the total Security Deposit once the tenancy agreement is signed successfully.
• The Holding Deposit is non-refundable if the applicant:
• Withdraws the application.
• Fails to complete the application within 15 days.
• Provides false or misleading information.
• Fails the Right to Rent checks.
• Fails to provide the required information or respond within the specified timeframe.
• If the landlord withdraws the property, the Holding Deposit will be refunded or an alternative property may be offered, subject to availability.

Security Deposit

• A Security Deposit of £600 is required before the tenancy starts.
• The £150 Holding Deposit is deducted from the total Security Deposit.

Pay In Instalment

• Full payment is accepted.
• Rent can be paid in 4 instalments upon request.
• Additional instalment plans may also be requested; however, approval is not guaranteed and is assessed on a case-by-case basis.
• A domestic UK guarantor is accepted for instalment payments.
• Housing Hand is accepted; however, this must be confirmed with the property via email, as the property uses a special Housing Hand code for applications.

Mode Of Payment

• Payment can be made through the online portal.

Guarantor Requirement

• A guarantor is required if the applicant:
• Earns less than 36 times the monthly rent.
• Has no rental history.
• Has been in their current job for less than 6 months.
• The guarantor must:
• Be UK-based or own a property in the UK.
• Earn more than £25,000 per annum.
• Be a third party, such as a parent or relative.
• A credit check is carried out on all guarantors.
• Applicants must obtain the guarantor's consent before providing their details.
• Domestic UK guarantors are accepted.
• Housing Hand is accepted, but this must be confirmed with the property via email, as the property uses a special code for Housing Hand applications.

Cooling Off Period

• A booking may be cancelled within 15 days of reservation if the cancellation is due to:
• Failure to secure a visa.
• Medical grounds preventing occupation.
• Failure to secure a university place.
• A full refund will be provided if the required supporting evidence is submitted.
• The tenant must notify HOP within 3 days and provide the required evidence.

No Visa No Pay

• Cancellation is permitted if the student fails to secure a valid visa.
• An official visa refusal letter issued by the relevant government authority must be provided.
• A full refund will be issued if the cancellation is made within 15 days of reservation and the eligibility criteria are met.
• The tenant must notify HOP within 3 days and submit the required evidence.

No Place No Pay

• Cancellation is permitted if the student fails to secure a place at the university.
• An official letter from the university confirming that the student did not secure admission must be provided.
• A full refund will be issued if the cancellation is made within 15 days of reservation and the eligibility criteria are met.
• The tenant must notify HOP within 3 days and submit the required evidence.

Early termination by students

• If the booking is cancelled after signing the Tenancy Agreement and more than 5 weeks before the tenancy start date, the Holding Deposit will be retained.
• If the booking is cancelled within 5 weeks of the tenancy start date, the advance rent will be retained, unless a suitable replacement tenant is provided.

Replacement Tenant Accepted

• If a suitable replacement tenant is presented for a cancellation made within 5 weeks of the tenancy start date, the advance rent will not be retained.
• Approval is subject to the replacement tenant being suitable.

Extenuating Circumstances

• Cancellation is permitted on medical grounds preventing the student from occupying the accommodation.
• A letter from a qualified medical practitioner confirming the medical condition is required.
• The tenant must notify HOP within 3 days and submit the supporting evidence.

Other cancellation policies

• If the application is rejected, or the applicant withdraws or fails to complete the application within the 15-day Holding Deposit period, the Holding Deposit is non-refundable.
• The Holding Deposit will also be retained if the applicant:
• Provides false or misleading information.
• Fails the Right to Rent checks.
• Fails to take reasonable steps to enter into the tenancy agreement within 15 days.
• Fails to respond to or provide the required information.
• If the landlord withdraws the property, the Holding Deposit will be refunded or an alternative property may be offered (subject to availability).
• Failure to provide satisfactory Right to Rent documentation will result in cancellation of the application and forfeiture of all deposits paid.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Subletting

• 1. in the event of cancellation, a full refund will be granted within 15 days of booking and due to reasons of satisfaction or absence of visa or admission or inability to stay due to illness (subject to official certificate). 2. if the reservation is cancelled within five weeks before the signing of the lease contract and the beginning of the lease term, the holding deposit cannot be refunded 3. if the reservation is cancelled within 5 weeks from the start of the rental period, the charged rent is non-refundable unless a suitable subtenant is found

Smoking

• Smoking is not allowed

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.

Guest policy

• Guests may stay with you where permitted by the property. Always notify the property 1 to 2 weeks in advance to complete the required formalities.

Minimum age

• You must be 18 years or older on your move-in date to stay at this property. Please ensure you meet the age requirement before booking. In case you do not meet the minimum age requirement, inform the team while enquiring with us, and we can suggest you accordingly.

Student eligibility

• This accommodation is exclusively available to students. Non-students are not eligible to stay at the property.