Yugo Urbanum, Frankfurt

Guarantor Requirement

• A guarantor is required when paying rent by instalments (monthly or termly).
• A guarantor must be 18 years or older and accept joint financial responsibility for the tenancy.
• The guarantor is liable for unpaid rent if the resident fails to make payments.
• Residents paying the full rent upfront may not require a guarantor.
• For Germany, a bank guarantee issued by a German bank may be required. The guarantee must meet Yugo's specified requirements. Students should contact the Sales Team for further details.

Mode Of Payment

• SEPA direct debit mandate through the student portal.
• Credit card.
• Bank transfers are not accepted.

Booking Deposit

• A €50 booking fee is payable at the time of booking, to confirm the booking.

Security Deposit

• The security deposit is €1,000 for stays of six months or less.
• For stays of more than six months, the security deposit is equivalent to two months' rent.
• A cash security deposit is required.
• An existing deposit from a previous tenancy may be carried forward to the new tenancy.
• The deposit may be replaced with an unlimited guarantee or deposit insurance from an eligible German provider.
• The deposit and a €100 admin fee are due approximately 12 days before the stay start date.
• The security must be provided before the tenancy starts.
• Deposit insurance is available through Garentii.
• The deposit may take up to 10 weeks after the tenancy ends to be settled.
• The landlord holds the cash deposit separately from other assets and returns it within a reasonable period after the tenancy ends.

Pay In Instalment

• Option 1 – Monthly Instalments
• 12 equal monthly rent installments.
• Rent is payable at the beginning of each month.
• Option 2 – Pay in Full
• The tenant may pay the entire tenancy rent in advance no later than the third business day of the month in which the tenancy begins.

Additional Fees

• A new EUR 100.00 expense allowance applies when changing apartments within the same residence.
• Failed direct debit charges are payable by the tenant.
• A EUR 10.00 fee may be charged for each written payment reminder, in addition to statutory late payment interest.
• The tenant must pay for any additional keys requested.
• The tenant is liable for minor repairs up to EUR 100.00 per repair, capped at 8% of the total tenancy rent and EUR 350.00 during the tenancy.
• A EUR 150.00 fee applies if a smoke detector alarm is triggered due to prohibited tampering.

Cooling Off Period

• If the apartment has not been viewed before signing the contract, the booking can be cancelled within 14 days of the contract conclusion without giving a reason.
• Cancellation must be submitted in writing (post, fax, or email) to Yugo Germany within the 14-day Withdrawal Period.
• All amounts paid will be refunded within 14 days of receiving the withdrawal notice.
• Refunds will be made using the original payment method unless otherwise agreed.
• No repayment fees are charged.
• If the resident has already moved in during the Withdrawal Period, rent is payable on a pro-rata basis up to the date the withdrawal notice is submitted.

No Visa No Pay

• If a student is unable to obtain a visa, they should contact the residence support team.
• The tenancy may be cancelled or postponed, depending on the circumstances.

Replacement Tenant Accepted

• Early termination is permitted when the resident finds a replacement tenant.
• The replacement process must be coordinated with the residence support team.

Early termination by students

• The tenancy cannot be terminated ordinarily by either party during the tenancy period.
• The tenant may terminate the tenancy by the third business day of the calendar month prior to the end of the month after next only in the following circumstances:
• End of studies (de-registration).
• Change of subject and/or transfer to a university in a different location.
• Study abroad in a different location.
• Similar cases caused by uncontrollable events during the course of studies.
• Supporting proof must be provided when submitting the termination notice.
• If termination is made under the permitted circumstances, the tenancy ends 7 calendar days before the end of the last contract month, and the tenant remains liable for the full rent for the final month of the tenancy.
• The right of both parties to extraordinary termination remains unaffected.

Extenuating Circumstances

• An extension of the maximum tenancy period of up to two academic terms may be granted in cases of hardship upon a justified written application.
• Examples of hardship include:
• Ongoing examination procedures.
• Serious illness.
• Physical disability.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.

Pets

• Pets not Allowed