Canvas Quintana Gate, Exeter

Booking Deposit

• The property does not charge any booking deposit to book this property.

Mode Of Payment

• Accepted methods:
• Bank transfer
• Direct debit
• Credit/debit cards
• American Express is not accepted

Guarantor Requirement

• Mandatory for every lease, even if paying in full
• Guarantor:
• Must not be in full-time education
• Can be a non-UK resident
• Cannot act as your own guarantor
• The guarantor is responsible for:
• Unpaid rent or damages
• Tenancy Agreement must be:
• Signed by the tenant and guarantor, then countersigned by the landlord

Additional Fees

• £50 non-refundable administration fee per instance
• £50 per week additional rent for dual occupancy in selected studios
• Tenant responsible for:
• Room cleaning as per the agreement
• Any damages or fines incurred

Security Deposit

• The property requires £120 to secure the booking.
• Note: Once the tenant goes ahead with the booking, this fee will be adjusted towards the rent

Pay In Instalment

• For 2026/27 AY
• 1 Instalment (2% Discount)
• 2 Instalments (0% Discount)
• 4 Instalments (2% Premium)
• For 2025/26 AY
• 2 Instalments (0% Discount)
• 4 Maintenance Instalments (Proof required / 0% discount)
• 1 Instalment (2% Discount)
• 4 Instalments (2% Premium)

No Visa No Pay

• Cancellation allowed if visa application is declined (does not include a visa granted then withdrawn)
• Must meet Cancellation Criteria and provide sufficient supporting evidence
• Evidence may include official documentation from the visa authorities or the embassy
• Requests and evidence must be submitted via the online Cancellation Request Form on the property website.
• If the request is submitted before the tenancy start date (and no check-in):
• Released from obligations from the tenancy start date
• Evidence must be submitted within 4 weeks of the cancellation request
• If the request is submitted after the tenancy start date:
• Released 4 weeks after sufficient evidence is provided
• Liable for rent from the tenancy start date until the release date

No Place No Pay

• Applicable if the student fails to obtain the required grades and does not have student status for the 2026/27 academic year
• Must provide sufficient supporting evidence (e.g., UCAS or official documentation)
• Requests and evidence must be submitted via the online Cancellation Request Form on the property website.
• If the request is submitted before the tenancy start date (and no check-in):
• Released from obligations from the tenancy start date
• Evidence must be submitted within 4 weeks of the cancellation request
• If the request is submitted after the tenancy start date:
• Released 4 weeks after sufficient evidence is provided
• Liable for rent from the tenancy start date until the release date

Early termination by students

• Allowed only if:
• Landlord agrees to release the tenant, or
• Cancellation Criteria are met, or
• A suitable replacement tenant is found and approved
• Requests must be submitted via the online Cancellation Request Form on the property website.
• If released after tenancy start without replacement:
• Liable to pay 4 weeks’ rent from the date of the written release notification
• If the criteria are not met and no release is granted:
• Liable for full rent for the entire tenancy term

Replacement Tenant Accepted

• Tenant is responsible for finding a suitable replacement tenant
• Replacement tenant must be approved at the landlord’s sole discretion
• Replacement tenant must:
• Sign a Tenancy Agreement
• Pay any required deposit before the takeover date
• Liability ends from the start date of the replacement tenant’s tenancy
• Release is only granted if:
• All outstanding dues are cleared in full
• Requests for replacement after tenancy start are:
• Subject to availability and the landlord’s discretion

Extenuating Circumstances

• Includes serious medical grounds or bereavement
• Must meet Cancellation Criteria under the Code
• Requires sufficient supporting evidence
• Evidence requirements determined by the landlord (acting reasonably)
• May require official documentation
• Requests and evidence must be submitted via the online Cancellation Request Form on the property website.
• Release conditions:
• Before tenancy start: release effective from the tenancy start date
• After tenancy start: release effective 4 weeks after evidence submission

Other cancellation policies

• All cancellation requests must be submitted via the online Cancellation Request Form on the property website, with supporting evidence uploaded at the same time.
• Each request is reviewed against the cancellation policy and the student is contacted directly with the outcome.
• Landlord may:
• Approve the request, or
• Request additional information
• Failure to provide sufficient evidence may delay the decision
• Deposit refund:
• Returned after release
• Subject to deductions for:
• Unpaid rent up to the cancellation date
• Damages to the room/flat
• Early end of the academic year or exams does not qualify for cancellation

Cooling Off Period

• Cooling-off period of 3 days from the date of the Reservation Agreement
• Cancellation must be submitted via the online Cancellation Request Form on the property website.
• Full refund of Holding Payment if cancelled within the cooling-off period
• After the 3-day Cooling-Off Period, the Holding Payment, deposit, or advance rent paid will not be refunded under any circumstances, including if the student does not receive a visa.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.

Smoking

• Smoking is not permitted inside the building. Smoking is allowed only outside in designated areas, where permitted by property rules and local regulations.

Guest policy

• Guests may stay with you where permitted by the property. Always notify the property 1 to 2 weeks in advance to complete the required formalities.

Minimum age

• You must be 18 years or older on your move-in date to stay at this property. Please ensure you meet the age requirement before booking. In case you do not meet the minimum age requirement, inform the team while enquiring with us, and we can suggest you accordingly.

Student eligibility

• This accommodation is exclusively available to students. Non-students are not eligible to stay at the property.