The Kingfisher, Exeter

Booking Deposit

• 1. To complete your booking, you will have to submit a Holding Deposit of £100 for your application.
• 2. On acceptance of the tenancy offer the holding fee will be deducted from the September payment and the rent account will be adjusted to reflect this.

Pay In Instalment

• For 25-26 AY:
• 1. Payment in full.
• 2. Payment in instalments.
• Please note: Your first instalment payments are due before you move in around July.

Mode Of Payment

• 1. You may submit such payments using a credit card or debit card.
• 2. All credit/debit card holders are subject to validation checks and authorisation by the card issuer.
• 3. They are not responsible for the card issuer or bank charging you or the card-holder as a result of your processing of the credit/debit card payments in accordance with your booking.

Guarantor Requirement

• For 25-26 AY:
• 1. A UK-based guarantor is required if you choose to pay in instalments.
• 2. If you don't have one, you can pay your rent in full before moving in or use an approved guarantor service.

Cooling Off Period

• The above cancellation policy will be applicable for an academic year booking. An ‘Academic year’ covers the period 1st September to 31st August.
• 1. For bookings made between 1st October – 31st July for the forthcoming academic year commencing 1st September, you can cancel your booking in writing or by sending the property an email within the 48 hours ‘cooling off period’ of accepting and completing your tenancy online.
• 2. For bookings made after 1st August for the forthcoming academic year, there is no cooling off period and you cannot cancel your booking.
• 3. For bookings made during and for the current academic year (from 1st September to 31st August), you cannot cancel your booking once you have accepted the tenancy offer (either manually or digitally online).
• Please note:
• 1. Once you have received your key and checked in to your accommodation you cannot cancel your booking and you will be legally bound by the terms and conditions of the accepted Tenancy Agreement and will be liable to pay all the amounts due.
• 2. If you do need to cancel you will need to meet the requirements of the No place, No Pay policy.
• 3. In instances where a holding deposit has been paid and the tenant fails to manually or digitally complete the booking, or declines the tenancy offer, the property reserves the right to retain the holding deposit in lieu of costs incurred.
• 4. Once you have booked and completed your tenancy agreement, you will be legally bound by the terms stipulated in the agreement.
• 5. You cannot relet your room once you have confirmed and accepted your Tenancy Agreement, this is a legally binding contract and it is your responsibility to adhere to the terms for the full duration of the contract.
• Summer Let Cooling Off Cancellation Policy:
• You can cancel your booking in writing or by sending the property an email within the 48 hours ‘cooling off period’ of accepting and completing your tenancy online, provided you have not collected the keys to your accommodation. However, after the cooling off period you may be able to cancel if:

No Visa No Pay

• 1. If you cannot get a visa to study at a UK University (either on campus or online remote study) and you can provide written evidence that your visa and university application has been refused, they will release you from your tenancy agreement and make a full refund.
• 2. Evidence must be provided within one week of notifying them that you are unable to obtain a visa.
• 3. If the Tenancy has already commenced, and you have NOT collected your keys, you will be charged for the period from the ‘Tenancy Start Date’ to the date you provide the evidence that you have not been granted a VISA and/or do not have a place at a UK University.
• 4. If the tenancy has started and you have collected the keys for your accommodation prior to your Visa application being declined you will be responsible for the rent for the duration of the contract.

No Place No Pay

• If your offer of a place at your preferred/current University/Higher Education Institution is withdrawn by the University/Higher Education Institution as a result of you not achieving their required entry grades or passing your end of year exams, you may be eligible to be released from the tenancy agreement.
• You may also be eligible to be released from this agreement if you are a prospective first year undergraduate student and you choose to go to a University in a different city because you have exceeded your expected grades.
• To apply to be released from this agreement in the circumstances referred to above, you will need to supply them with a copy of:
• 1. A written rejection letter from your chosen university /college or UCAS or a screen shot of your UCAS status which confirms that the required results were not achieved; or
• 2. A copy of the proof of acceptance of your new university by UCAS adjustment.
• These document(s) must be received by the property within 7 calendar days from the date your results are published or by 1st September (which ever date is the sooner). Please email the documentation to them. On receipt of the required documentation, it will be verified and, provided they are satisfied, they will cancel your agreement and refund your holding deposit in full.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.

Smoking

• Smoking is not permitted inside the building. Smoking is allowed only outside in designated areas, where permitted by property rules and local regulations.

Guest policy

• Guests may stay with you where permitted by the property. Always notify the property 1 to 2 weeks in advance to complete the required formalities.

Minimum age

• You must be 18 years or older on your move-in date to stay at this property. Please ensure you meet the age requirement before booking. In case you do not meet the minimum age requirement, inform the team while enquiring with us, and we can suggest you accordingly.

Student eligibility

• This accommodation is exclusively available to students. Non-students are not eligible to stay at the property.