Vita Student Portland House, Exeter

Booking Deposit

• An Advance Licence Fee equivalent to the first 2 weeks of the contract is payable at booking.
• This payment is a prepayment of accommodation fees.
• It is deducted from the total accommodation fee.
• It is not refunded at the end of the stay.
• It is refundable only if cancellation is approved under an eligible cancellation policy.

Pay In Instalment

• Payment options available:
• One annual payment
• Two instalments
• Four instalments
• Monthly instalments
• Payment option changes:
• Free before occupation if within the cancellation period.
• Subject to the property’s approval after the cancellation period.
• A £50 administration fee applies to approved payment option changes after the cancellation period.
• Please note:
• Instalment plans are charged at a premium above the standard rate for all tenancy lengths.
• 44-week and 45-week tenancies carry a 10% higher instalment premium compared with 51-week tenancies.

Mode Of Payment

• Credit/debit card, bank transfer, and online payment.

Guarantor Requirement

• A UK-based guarantor is required for students choosing a monthly instalment payment plan.
• Annual, two-instalment, and four-instalment payment plans do not currently require a guarantor unless otherwise specified by the property.

Additional Fees

• Students are liable for any damage caused to the room and must pay for damages before check-out.
• Dual Occupancy is allowed with a 20% premium on top of the room’s weekly price.

Cooling Off Period

• A 5-calendar-day cooling-off period applies for bookings made on or before 27th May 2026.
• A 48-hour cooling-off period applies for bookings made after 27th May 2026.
• Cancellation must be submitted in writing within the applicable cooling-off period.
• A full refund of the Advance Licence Fee will be processed to the original payment method within 28 days.
• Clearing Rooms:
• No cooling-off period applies.

No Visa No Pay

• Cancellation is permitted if a UK student visa application is declined by UK Visas and Immigration.
• Written cancellation must be submitted by 16th August 2026.
• Evidence of visa refusal is required.
• Cancellation is not permitted if refusal was due to failure to complete the visa application correctly or on time.
• The university must have issued a CAS number.
• Written notice with supporting evidence must be submitted within 48 hours of becoming aware of the refusal.
• All payments must have been paid on time.
• The occupation period must not have started.
• The student must not have checked in or moved into the accommodation.
• A full refund of the Advance Licence Fee will be issued if approved.

No Place No Pay

• Cancellation is permitted if a university place in the same city as the accommodation is declined.
• The decline must be due to failure to meet academic entry requirements.
• Cancellation is not permitted for misconduct, financial issues, withdrawal, revoked offers, or incomplete university application steps.
• Written notification must be submitted within 48 hours of becoming aware of the decline.
• Evidence must be provided.
• The occupation period must not have started.
• The student must not have moved in.
• If appealing the university decision, the student must notify the property immediately.
• Continued eligibility during appeal is subject to the property’s confirmation.
• All payments must have been completed on time.
• A full refund of the Advance Licence Fee will be issued if approved.

Replacement Tenant Accepted

• The student must organise the replacement student.
• The property may assist at its discretion but provides no guarantee of marketing or advertising the room.
• Liability remains with the original tenant until the replacement student formally takes over the contract.
• Refunds will only be processed after the replacement student has taken over.
• If checked in, the student must find a replacement student to terminate the agreement.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.

Smoking

• Smoking is not permitted inside the building. Smoking is allowed only outside in designated areas, where permitted by property rules and local regulations.

Guest policy

• Guests may stay with you where permitted by the property. Always notify the property 1 to 2 weeks in advance to complete the required formalities.

Minimum age

• You must be 18 years or older on your move-in date to stay at this property. Please ensure you meet the age requirement before booking. In case you do not meet the minimum age requirement, inform the team while enquiring with us, and we can suggest you accordingly.

Student eligibility

• This accommodation is exclusively available to students. Non-students are not eligible to stay at the property.