Market House, Newcastle Upon Tyne

Booking Deposit

• £200 Advanced Rent is payable once the booking is confirmed.
• Payment must be made within 3 working days of booking confirmation.
• The Advanced Rent is deducted from the first rent instalment.
• Failure to pay within the deadline may result in cancellation of the booking.

Pay In Instalment

• The first instalment or full payment is due on 1st August 2026.
• Details of all instalment dates can be found in the student's contract.

Mode Of Payment

• Accepted payment methods include:
• Direct Debit
• Bank Transfer via the payment portal
• One-time payment link
• International payments may be made via MangoPay bank transfer.
• International card payments may be accepted and could incur transaction fees.
• Direct bank transfers to the Property are not accepted.

Guarantor Requirement

• A guarantor is required when paying by instalments unless waived by the Property.
• A guarantor is not required where accommodation fees are paid in full before the applicable deadline.
• UK and international guarantors are accepted.
• Residents unable to provide a guarantor may use an approved third-party guarantor service, such as Housing Hand.
• The guarantor must:
• Be at least 18 years old.
• Meet the required identity and residency checks.
• Not reside with the resident.
• Not already residing at the Property.
• The guarantor is liable for unpaid rent and any other charges due under the tenancy agreement.

Additional Fees

• No additional fee is charged for approved dual occupancy bookings.

Cooling Off Period

• A 5-day cooling-off period applies after the tenancy agreement is countersigned and the booking is confirmed.
• From 1 August 2026, the cooling-off period reduces to 2 days.
• Cancellation must be submitted in writing to the residence team within the applicable cooling-off period.
• The student must not have moved into the accommodation.
• Any Advanced Rent paid will be refunded within 28 days.
• No cooling-off period applies once services have commenced or if the booking is made after the contract start date.

No Visa No Pay

• Cancellation is permitted if the required student visa is refused.
• Written notice and supporting evidence must be submitted within 72 hours of receiving the visa decision.
• The Advanced Rent and any other payments made will be refunded within 28 days, subject to approval.

No Place No Pay

• Cancellation is permitted if the student fails to secure a university place.
• Written notice and UCAS notification must be submitted within 72 hours of receiving the outcome.
• The Advanced Rent and any other payments made will be refunded within 28 days, subject to approval.

Early termination by students

• Once the booking is complete, the tenancy agreement becomes legally binding.
• Students remain liable for the full rent even if they do not move into the accommodation or leave before the tenancy ends.
• Early termination is only permitted where an eligible cancellation policy applies or an approved replacement tenant takes over the tenancy.

Replacement Tenant Accepted

• A replacement tenant may be accepted after the cooling-off period.
• The original tenant must not have any rent arrears.
• The replacement tenant must not already reside in a property.
• The original tenant remains liable for rent until the replacement tenant moves into the accommodation.
• Any overpaid rent may be refunded if:
• The original tenant has no rent arrears.
• The replacement tenant has signed the tenancy agreement.

Other cancellation policies

• The booking becomes legally binding once the tenancy agreement has been signed by all required parties and countersigned by Property.
• Bookings will be cancelled if the student or guarantor fails the sanctions screening.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.

Smoking

• Smoking is not permitted inside the building. Smoking is allowed only outside in designated areas, where permitted by property rules and local regulations.

Guest policy

• Guests may stay with you where permitted by the property. Always notify the property 1 to 2 weeks in advance to complete the required formalities.

Minimum age

• You must be 18 years or older on your move-in date to stay at this property. Please ensure you meet the age requirement before booking. In case you do not meet the minimum age requirement, inform the team while enquiring with us, and we can suggest you accordingly.

Student eligibility

• This accommodation is exclusively available to students. Non-students are not eligible to stay at the property.