Trust House, Exeter

Booking Deposit

• No deposit or bond is charged.
• An Advance Rent payment is required at booking.
• The Advance Rent payment forms part of the total rental amount.
• The advance rent payment is usually £200.
• The Advance Rent payment is deducted from the total rent due.

Pay In Instalment

• For 2026/27 AY (51/45/44/43 week contracts):
• Advance Rent: On booking.
• 1st instalment: 1 August 2026.
• 2nd instalment: 28 September 2026.
• 3rd instalment: 13 January 2027.
• 4th instalment: 14 April 2027.

Mode Of Payment

• Online payment through the secure portal.
• Bank transfer.
• Payments can also be made by parents, guardians, or sponsors using the student reference number.

Additional Fees

• Communal Laundry: Yes - CircuitGo (prices at present £3.90 for wash and £2.40 for dryer)

Guarantor Requirement

• A UK-based guarantor is required if paying in installments.
• Students without an accepted guarantor must pay the full year’s rent upon application.
• Note: The property also accepts an international guarantor.
• UK guarantor requirements:
• Must be personally known to the student.
• Must live and work in the UK.
• Must be aged 18–75.
• Must be employed, self-employed, or receiving a private pension.
• Must have a good credit history.
• Must provide proof of income.
• Must provide proof of residence for the last 3 years.

Cooling Off Period

• Before entering into a tenancy agreement, cancellation is accepted with a full refund of the Advance Rent payment if written notice is received before the Booking Confirmation email is sent and within 7 days of application.
• If the tenancy agreement is not completed within 7 days of application, the Advance Rent payment may be retained if either party cancels the booking.
• After entering into a tenancy agreement but before the tenancy start date, cancellation is accepted with a full refund if written notice is received within 72 hours of the Booking Confirmation email and the tenancy has not started.
• After 72 hours of the Booking Confirmation email, cancellation is not accepted unless a replacement tenant is found.

No Visa No Pay

• Applies to prospective international students booking full-term, part-term, and semester-let accommodation.
• Cancellation is permitted if the visa application is officially refused.
• Official written proof of visa refusal in English must be submitted within 48 hours of receiving the decision.
• Proof must be submitted no later than 7 days before the tenancy start date.
• Once verified, the booking will be cancelled and all rent payments will be refunded in full within 28 working days.
• If proof is not submitted within the required timeframe, the standard cancellation policy applies and rent liability remains.
• If the visa application is still pending within 7 days of the tenancy start date, the property may hold the room subject to availability and discretion.
• If the visa is voluntarily cancelled by the student, the standard cancellation policy applies.
• If the visa is terminated due to conduct or legal issues, the student remains liable for contractual charges.
• If the visa is cancelled after move-in, the property will review the case, and final approval may rest with the landlord.
• Rent remains payable until an agreed cancellation or release date if cancellation occurs after move-in or after tenancy commencement.

No Place No Pay

• Applies to prospective first-year undergraduate and postgraduate students applying to study in the UK.
• Applies to full-term, part-term, and semester-let accommodation.
• Cancellation is permitted if the student does not receive an offer from their chosen university or higher education institution.
• Proof of declined or deferred admission must be submitted in English within 48 hours of results publication.
• Accepted proof includes a university rejection letter or UCAS confirmation.
• Cancellation requests are only accepted up to 7 days before the tenancy start date.
• Once verified, the agreement will be cancelled and eligible rent payments refunded.
• If evidence is not submitted within the required timeframe, the standard cancellation policy applies.
• Voluntary withdrawal from the course or university is not covered and standard cancellation terms apply.
• If the university withdraws an offer due to disciplinary or personal reasons, contractual liability remains..

Replacement Tenant Accepted

• The student is responsible for finding a replacement tenant.
• The property may assist in the process.
• Cancellation or surrender is only accepted once the replacement tenant completes all tenancy steps and receives a Booking Confirmation email.
• Liability for rent ends when the replacement tenancy begins.
• Advance Rent and other rent payments are refunded less rent due up to the replacement takeover date.

Delayed Arrivals & travel restrictions

• If you are unable to travel due to government-imposed travel restrictions, please contact the team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

University Course Cancellation/Modification

• If your course has been cancelled by your university, please reach out to the team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

Deferring Studies

• If you have deferred your studies, please contact the team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

Room allocation

• Students can indicate specific room number or location preferences during the booking process, and the team will accommodate these preferences wherever possible, based on availability.

Check in guide

• Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.
• In case of any questions or queries, please feel free to contact the team, and our team will assist to ensure a smooth check-in process.

Renewal policy

• Students who wish to extend their stay can contact the team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

• Early check-in requests can be shared in advance with the team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.

Smoking

• Smoking is not permitted inside the building. Smoking is allowed only outside in designated areas, where permitted by property rules and local regulations.

Guest policy

• Guests may stay with you where permitted by the property. Always notify the property 1 to 2 weeks in advance to complete the required formalities.

Minimum age

• You must be 18 years or older on your move-in date to stay at this property. Please ensure you meet the age requirement before booking. In case you do not meet the minimum age requirement, inform the team while enquiring with us, and we can suggest you accordingly.

Student eligibility

• This accommodation is exclusively available to students. Non-students are not eligible to stay at the property.